Proof of purchase is required to submit a warranty claim. A valid proof of purchase includes: a purchase receipt, online order number, or gift receipt from ALEX AND ANI or an Authorized Retailer only.
Please provide us with a photo of both the front and back of the damaged item.
Warranty claims are for USA and Canada only (Excludes Quebec)
If the item is out of stock, an online ALEX AND ANI e-gift card will be issued. If the proof of purchase does not reflect value paid, the customer will receive an E-Gift Card valued at the last advertised price of the warrantied product. Please note all virtual gift cards are for online use only, and are not available to use in any corporately owned retail location.
If you have any questions, please feel free to reach out to our Customer Experience team at 1-800-725-7822 for further assistance.
ALEX AND ANI jewelry is meant to bring happiness and inspiration to its wearers. If for any reason you are not satisfied, please return the item(s) to us within 30 days of the purchase or order delivery date. The returned item must be unworn with the UPC tag attached or appropriate UPC packaging. Website orders cannot be refunded in ALEX AND ANI company owned stores; they may, however, be exchanged in ALEX AND ANI company owned stores for merchandise or in- store credit. Please note that Clearance Sale items are not eligible for return.
Where to find Order/Receipt Number?
If you purchased from an ALEX AND ANI store, you can find your receipt number beneath the barcode here:
If you purchased from alexandani.com, you can find your order number here in your order confirmation email here:
If you purchased from a store that sells ALEX AND ANI, your order or receipt number can be found on your email confirmation or store receipt. Locations may vary.