FAQs

ALEX AND ANI accepts all major credit cards including Visa, MasterCard, American Express, Discover. We accept PayPal and Afterpay as alternate payment methods. Shop Pay, Google Pay, Amazon Pay and Apple Pay are also supported for faster checkout.

Prepaid gift cards and bank cards can also be used to cover the full payment of your purchase but must be registered prior to placing an order. Please review the details on the back of the card for more information.

Changes to orders cannot be made once an order has been submitted. It is possible that we may be able to cancel your order if needed. Please reach out to Customer Experience at 1-800-725-7822 as soon as possible to determine if your order is eligible to be canceled. Once cancelled, the pre-authorized hold will typically drop off within a few business days. Time may vary between financial institutions.

Most credit cards are declined because the billing address you entered does not match the address your bank has on file. Please verify your billing details and card number and try again. Please note, declined transactions may result in a pending charge which will typically drop off within a few business days. Time may vary between financial institutions.

As a result of enhanced precautionary measures due to COVID-19, shipping and transit times may be delayed. Standard orders may take up to 3-5 business days to process before they are shipped from our facility.

If your order contains a personalized engraved item, longer processing time may be required. Please visit our engraving FAQ page for additional information.

Yes, we can ship your order to the USA. Please note that USA taxation rules will apply. Pricing on ALEXANDANI.com is in US dollars. All payments will be charged based on the conversion rate to CAD on the date your order is placed. Any refunds issued will be refunded based on the conversion rate to CAD for the date your order is refunded. We cannot accept Afterpay for orders shipped or billed to Canada.

We want to keep our selling practices fair and safe. That's why we reserve the right to limit the quantity of items purchased per person, per household or per order for any reason.

(FYI: These restrictions may apply to orders placed by the same account, the same credit card, and to orders that use the same billing and/or shipping address.) We'll of course notify you should such limits be applied.

Also, it's worth noting that reselling (purchasing or intending to purchase any product(s) from ALEX AND ANI for the purpose of engaging in a commercial sale of that same product(s) with a third party) is a major no-no for us. For this reason, we reserve the right, in our sole and absolute discretion, to prohibit sales to dealers or resellers.

Faster than you can say E-Gift Card. (Well, almost...) E-Gift card only orders are delivered to you within a few hours. If you still haven’t received your E-Gift Card code, please check your spam / junk folder.

Please note: Orders for E-Gift cards combined with product will be delivered once the product in the order ships. Can't wait? We suggest you place your E-Gift card order separately if same day delivery is desired.

Before you checkout, look for the "Gift card or discount code" field at checkout, copy and paste your E-Gift card code, then click "Apply." Please make sure there are no trailing spaces either before or after the code. Use this process to add multiple E-Gift Cards to any given order. Unused balances will remain on the E-Gift Card and will never expire (Score!).

Gift Cards purchased at a physical ALEX AND ANI location cannot be redeemed online. If you are trying to redeem an E-Gift Card, please make sure that you are entering it in the "Gift card or discount code" field at checkout. If you continue having issues redeeming your E-Gift Card, please call Customer Service at 1-800-725-7822 for assistance. We're always here to help.

We offer Standard, Priority and Expedited. See estimated times and rates on our Shipping Page.

**Priority and Expedited orders placed before Noon EST Mon - Fri will ship the same day. Priority and Expedited shipping are not offered to P.O. Boxes, APO, DPO and FPO shipping addresses, and if your order contains personalized engraved items. Any order placed after Noon EST or over the weekend will process the next business day.

No guarantee and no reimbursement on shipping fees due to carrier delays.

**As a result of enhanced precautionary measures due to COVID-19, some carriers are experiencing extended service delays which could exceed delivery beyond your selected shipping time as well as impact package tracking information.

If your order has been assigned a USPS tracking number and shows pre-shipment, please note this is normal and means your order has left our warehouse and is currently in transit. Due to high volume with the carriers, you may not see scans or movement on your package while it is in transit.

Currently, our representatives (as well as USPS) are unable to provide any additional guidance on status updates regarding your order. If your order does not show any movement after 10 business days from the date your tracking was assigned, please contact us then.

If your order has been assigned a FedEx tracking number and shows label created, please note this is normal and means your order has left our warehouse and is currently in transit. Due to high volume with the carriers, you may not see scans or movement on your package while it is in transit.

Currently, our representatives (as well as FedEx) are unable to provide any additional guidance on status updates regarding your order. If your order does not show any movement after 3 business days from the date your tracking was assigned, please contact us then.

Trying to find your package? Sorry! This happens sometimes. Please check your front porch, side door, back porch, garage area, bushes, and mailbox to make sure it's not hiding or jammed. Also ask your neighbors if they may have received it for you. If your package still hasn't turned up in 3 more business days, contact us. We are not responsible for shipments sent to an incorrect or previous address or orders shipped to a Forwarding Company.

We offer Standard, Priority and Expedited. See estimated times and rates on our Shipping Page.

**Priority and Expedited orders placed before Noon EST Mon - Fri will ship the same day. Priority and Expedited shipping are not offered if your order contains personalized engraved items. Any order placed after Noon EST or over the weekend will process the next business day.

No guarantee and no reimbursement on shipping fees due to carrier delays.

**As a result of enhanced precautionary measures due to COVID-19, some carriers are experiencing extended service delays which could exceed delivery beyond your selected shipping time as well as impact package tracking information.

If your order has been assigned a USPS tracking number and shows pre-shipment, please note this is normal and means your order has left our warehouse and is currently in transit. Due to high volume with the carriers, you may not see scans or movement on your package while it is in transit.

Currently, our representatives (as well as USPS) are unable to provide any additional guidance on status updates regarding your order. If your order does not show any movement after 10 business days from the date your tracking was assigned, please contact us then.

If your order has been assigned a FedEx tracking number and shows label created, please note this is normal and means your order has left our warehouse and is currently in transit. Due to high volume with the carriers, you may not see scans or movement on your package while it is in transit.

Currently, our representatives (as well as FedEx) are unable to provide any additional guidance on status updates regarding your order. If your order does not show any movement after 3 business days from the date your tracking was assigned, please contact us then.

Trying to find your package? Sorry! This happens sometimes. Please check your front porch, side door, back porch, garage area, bushes, and mailbox to make sure it's not hiding or jammed. Also ask your neighbors if they may have received it for you. If your package still hasn't turned up in 3 more business days, contact us. We are not responsible for shipments sent to an incorrect or previous address or orders shipped to a Forwarding Company.

ALEX AND ANI jewelry is meant to bring happiness and inspiration to its wearers. If for any reason you are not satisfied, please return the item(s) to us within 30 days of the purchase or order delivery date. All refunds will be credited for the original amount paid, less shipping fees, discounts, except in the case of an incorrect shipment. The returned item must be unworn with the UPC tag attached or appropriate UPC packaging. If the item is returned within 30 days, but without the UPC tag attached or appropriate packaging, an E-Gift Card will be issued. If returning an order that included a gift with purchase, be sure to include this item with your return or your refund will be adjusted to reflect the retail price of the free item(s).

ALEXANDANI.com does not offer exchanges.

Please note that clearance sale items and personalized engraved items are not eligible for return.

Website orders cannot be refunded in ALEX AND ANI company owned stores; they may be exchanged in ALEX AND ANI company owned stores for merchandise or in-store credit except for Disney items. Disney items purchased on ALEXANDANI.com cannot be exchanged in ALEX AND ANI company owned stores.

If your purchase was made at an ALEX AND ANI authorized retailer, such as The Paper Store, you will need to return your item to the point of purchase.

No. All purchases made in store must be returned to that store for a full refund, otherwise and online credit will be issued. All refunds will be credited to the original form of payment. For a full refund, the item must be unworn and accompanied by the attached UPC label. In addition, the cardholder must be physically present in the store to receive a complete refund. In store purchases cannot be returned online or via mail for a refund.

Gifts purchased online or in an ALEX AND ANI company owned store may be returned for an E-Gift Card. If you are returning a gift, please be sure to provide your email address to our customer service team member and we will be sure to indicate this on the return label. Failure to do so will result in the gift giver receiving a refund to their credit card.

Proof of purchase is required for all gift returns.

Use the ALEX AND ANI polishing cloth to effectively clean your jewelry – both Trend and Precious metals.

If your jewelry requires further cleaning, use mild soap, water and a soft cloth. Rinse with clean water and pat dry. Use the soft toothbrush to clean crystals if necessary. Make sure your jewelry is completely dry before storing.

To avoid black markings either on your skin or the bangles, be sure to clean your bangles regularly. These markings are due to trapped oil and dirt in the metal and can be easily cleaned.

Never use jewelry cleaner on Trend pieces. Jewelry cleaners are too harsh and may contain abrasives.

Always store each piece separately, especially our expandable necklaces. The best way to store your necklaces is to hang them.

Apply beauty products such as perfume, hairspray or lotions before wearing your jewelry as certain chemicals in these products may damage the finish.

Always remove your jewelry before swimming, bathing, doing household chores or using abrasive cleaners.

Do NOT follow the advice of those (YouTube) videos demonstrating the use of ketchup or any other cleaning agents to clean your beautiful bangles… Yikes! Acidic products will eventually strip the finish and void the warranty.

We do not recommend washing the cloth. Our signature polishing cloth effectively cleans all your ALEX AND ANI jewelry. Made from 100% cotton flannel, the cloth is reusable. No need to use cleansing agents: simply rub the piece between the two interior cloths to restore the natural shine of each piece. Do not wash. Best if used regularly from point of purchase.

Short answer, the former is matte, and the latter is shiny. Our Rafaelian Silver Finish and Rafaelian Gold Finish are our most popular finishes. They are a rich, eco-conscious matte Silver and Gold finish plated on a brass base. They have an antique look from the oxidation process and are coated with anti-tarnish to protect the piece and hold its finish. Alternatively, Shiny Silver Finish and Shiny Gold Finish (also eco-conscious finishes) are a polished Silver and Gold plated on a brass base. They are also coated with anti-tarnish to protect the piece and hold its finish. Please remember that not all bangles are available in every finish.

Yes! And it's a beautiful thing. The product photos shown on this site are for representative purposes only. Your actual stone delivered may vary slightly from the sample or picture(s) shown. It's all because natural stones are, well, products of nature. For this reason, variations in color, shade, pattern, texture and veining are inherent. Join us in considering all of this part of the beauty of natural stone—not flaws.

Once your order has been assigned a tracking number, it will take up to 10 business days for delivery. Quoted shipping times are in addition to the processing time and are subject to change.

Standard shipping is the only option available for orders inclusive of an engraved piece. Priority and expedited shipping methods are not available at this time.

**As a result of enhanced precautionary measures due to COVID-19, some carriers are experiencing extended service delays which could exceed delivery beyond your selected shipping time as well as impact package tracking information.

Orders cannot be modified or altered in any way once submitted. Once an order is submitted it is final sale. Before submitting your order, please check that all information entered is accurate on your engraved piece.

It is possible that we may be able to cancel your order if needed. Please reach out to Customer Experience at 1-800-725-7822 as soon as possible to determine if your order is eligible to be canceled.

ALEX AND ANI offers a one (1)-year limited warranty from the date of purchase for any manufacturing and material defects for ALEX AND ANI full priced products purchased in store and online from ALEX AND ANI or authorized ALEX AND ANI retailers only. Products purchased from a clearance sale carry a limited sixty (60)-day warranty.

Accidental damage, tarnishing and ordinary wear and tear are not included in this warranty. Any modifications attempted repair or failure to follow ALEX AND ANI care instructions after purchase will void this warranty. Loss or theft are not covered.

All warranty-related returns must be authorized before being sent back for consideration. ALEX AND ANI will not be responsible for lost or returned packages. Any warranty related returns received without ALEX AND ANI authorization will be subject to return to the sender.

To be eligible for either the limited one (1)-year or sixty (60)-day warranty, the customer must have a valid proof of purchase (purchase receipt, delivery receipt, or gift receipt) and follow one of two options:

IN PERSON: present the proof of purchase and jewelry in-person to any ALEX AND ANI store or Authorized Retailer.

ONLINE: take a picture of both the front and back of the jewelry and the proof of purchase and submit to the Customer Experience Team here.

Upon approval of your warranty claim, ALEX AND ANI will replace your jewelry with the same item if available. If the item is unavailable, in-store customers will receive a gift card for the value paid. Online customers will receive an E-Gift Card. If the proof of purchase does not reflect value paid, the customer will receive an E-Gift Card valued at the last advertised price of the warrantied product.

Submission of a warranty claim does not guarantee approval. ALEX AND ANI holds the right to deny any warranty claim that does not fall within policy guidelines.

THIS LIMITED WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, WHETHER ORAL, WRITTEN, EXPRESS OR IMPLIED, TO THE EXTENT PERMITTED BY LAW. ALEX AND ANI DISCLAIMS ANY OTHER STATUTORY OR IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTY OF MECHANTABILITY, IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE, AND ANY WARRANTY AGAINST HIDDEN OR LATENT DEFECTS. IF WARRANTY CANNOT BE DISCLAIMED UNDER LAW, DURATION OF ANY IMPLIED WARRANTY WILL BE THE SAME LENGTH AS THIS WRITTEN WARRANTY. ALEX AND ANI IS NOT RESPONSIBLE FOR DIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR ANY OTHER DAMAGES AS A RESULT OF ANY BREACH OF WARRANTY, CONDITION, OR OTHER LEGAL THEORY. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

We are so happy to hear you have embraced our mission of giving back, as it is truly the heart and soul of ALEX AND ANI. We continue to be amazed by the outpouring of interest we receive regarding our CHARITY BY DESIGN partnerships through design. Our partnerships are very organic and take time to develop as we strive to nurture each charity through various stages of growth, including charm design and community involvement.

ALEX AND ANI is sponsoring and promoting incredible work through different organizations. Please feel free to visit our ALEX AND ANI blog where we outline ALEX AND ANI’s change maker series and how we are supporting. You can also check our social media channels and learn more about the different organizations and how you can help support.

https://www.alexandani.com/blogs/the-wire/black-history-month-resource-guide

Although it’s a possibility in the future, we are not currently designing new product for Living Beyond Breast Cancer for our Charity by Design collection. Our commitment to philanthropy is still strong, even as our model evolves.

Please feel free to shop our symbol jewelry of hope, love, and solidarity that honor the strongest women we know - https://www.alexandani.com/collections/all-breast-cancer-awareness-jewelry.

1. Visit https://www.alexandani.com/pages/referrals
2. Enter your friend’s email address or share your referral link.
3. Each person referred will get a promotion code for $10 off their first purchase of $65 or more. First time orders only.
4. You will receive an email once your friend has placed their order and their order has shipped, confirming a successful referral.
5. A $10 promotion code will be available in your email to use on your next order with us when you spend $65+! You can redeem your promo code at any time. Score!

1. Click on your friend’s referral link or the email you received from ALEX AND ANI. Once you click the link, a referral code will populate on the page.
2. Copy your code so you can apply it at checkout.
3. Shop all your favorite styles to reach a minimum of $65 before tax and shipping.
4. Apply your code and submit your order!

Tip: The person who clicks the referral link must be the same person who makes the purchase. We recommend using the same device/browser to access your code and complete your purchase to allow for a successful referral.

1. Your friend must make a purchase in order for you to receive your reward. It must be their first purchase with ALEX AND ANI and they must spend $65+.
2. The person who clicks the referral link must be the same person who makes the purchase. If your friend used a different device, browser or email addresses to place their order, the referral will not be successful.
3. If you have any additional questions or concerns, please reach out to our Customer Experience Team at (800)725-7822.

1. When referred, you must be a first-time customer with ALEX AND ANI and spend $65+ on your first order.
2. You cannot combine Give $10, Get $10 with any other promotional codes, sale items, or sitewide sales. Code is not valid on the purchase of sale, e-Gift cards, the Engrave It Collection, LIBERTY COPPER® or corporate gifting orders.
3. You are unable to refer yourself or refer individuals residing in the same household/using the same IP address.
4. If you cancel your order, the referral credit will not generate. Another referral code will not be provided.
5. Any abuse of this offer, as determined by ALEX AND ANI in its sole discretion, may result in the termination of the referring customer’s referral and the inability to participate in this program or future promotions.
6. Referral promotion codes cannot be applied to previous purchases, are not redeemable for cash and are non-transferable.

CANNOT BE COMBINED WITH ANY OTHER OFFER. Receive $10 off your first purchase of $65+ USD, before tax or VAT. Offer valid online only on https://www.alexandani.com/. Must enter unique one-time promotion code at checkout. Discount is not applicable towards the purchase of e-gift cards, the Engrave It Collection, LIBERTY COPPER® or corporate gifting orders. Discount not applicable towards tax and/or expedited shipping and handling. No adjustments on previously made purchases. Receive $10 off per qualifying purchase, per customer. Order value must maintain $65 USD minimum or $10 must be returned or paid for. Cannot be combined with other discounts, offers, or promotions unless otherwise noted. Void where prohibited by law. ALEX AND ANI associates not eligible. In stock items only.

CANNOT BE COMBINED WITH ANY OTHER OFFER. Receive $10 off your purchase of $65+ USD, before tax or VAT. Offer valid online only on https://www.alexandani.com/. Must enter unique one-time promotion code at checkout. Discount is not applicable towards the purchase of sale, e-gift cards, the Engrave It Collection, LIBERTY COPPER® or corporate gifting orders. Discount not applicable towards tax and/or expedited shipping and handling. No adjustments on previously made purchases. Receive $10 off per qualifying purchase, per customer. Order value must maintain $65 USD minimum or $10 must be returned or paid for. Cannot be combined with other discounts, offers, or promotions unless otherwise noted. Void where prohibited by law. ALEX AND ANI associates not eligible. In stock items only. Enter unique one-time promotion code at checkout.

Signing up is easy! Simply create an account by  clicking here. It’s free to join and you will automatically be signed up to receive emails with insider access to sales, promotions, and all of our newest drops. If you currently have an ALEX AND ANI account - you’ve already been enrolled in Charm Crew Rewards so you can get started by signing in to your alexandani.com and start earning points towards your next purchase!

Yes! To earn points on your in-store purchases, simply upload your valid in-store here within 30 days of making the purchase. Currently, Charm Crew Rewards points are redeemable for online purchases only at alexandani.com. To redeem your rewards at checkout, use the dropdown widget on the checkout page to choose the amount you would like to apply - just remember to make sure you're signed in!

Engravable Luck + Prosperity Multi-Charm Layered Necklace

Harmonious Health Charm Bangle

The Office™ Stapler in Jello Charm Bangle

Ordering

E-Gift Cards

Shipping

USA SHIPPING

CANADA SHIPPING

Returns

Product Information

Engrave It Products

Warranty

Charity by Design

Sponsorship

Afterpay

Referral Program

Charm Crew Rewards Program