FAQs

ALEX AND ANI accepts major credit cards including Visa, MasterCard, American Express, Discover. We accept PayPal, Afterpay, and Amazon Pay as alternate payment methods. Shop Pay, Google Pay, and Apple Pay are also supported for faster checkouts.

Credit cards and Paypal are charged at the time of shipment. Afterpay and E-Gift Cards are charged at time of order placement.

Changes to orders cannot be made once an order has been submitted. It is possible that we may be able to cancel your order if needed. Please reach out to Customer Experience at 1-800-725-7822 as soon as possible and within 24 hours to determine if your order is eligible to be canceled.

As a result of enhanced precautionary measures due to COVID-19, shipping and transit times may be delayed. Standard orders may take up to 3-5 business days to process before they are shipped from our facility.

Yes! Prior to check out you must select the "Add Free Gift Box to Order" and your order will be sent with our signature gift boxes.

Your gift will not include any details on the price you have paid. That remains a special secret between us!

Yes, we can ship your order to the USA. Please note that USA taxation rules will apply. Pricing on ALEXANDANI.com is in US dollars. Your credit card or PayPal account will be charged based on the conversion rate to CAD for the date your order is billed. Any refunds issued will be refunded based on the conversion rate to CAD for the date your order is refunded. We cannot accept Afterpay for order shipped or billed to Canada.

Yes, we can ship your order to Canada. At this time, we are unable to ship to P.O. Boxes or the Province of Quebec. Please note that Canada taxation rules will apply. We cannot accept Afterpay for order shipped or billed to Canada.

We want to keep our selling practices fair and safe. That's why we reserve the right to limit the quantity of items purchased per person, per household or per order for any reason.

(FYI: These restrictions may apply to orders placed by the same account, the same credit card, and also to orders that use the same billing and/or shipping address.) We'll of course notify you should such limits be applied.

Also, it's worth noting that reselling (purchasing or intending to purchase any product(s) from ALEX AND ANI for the purpose of engaging in a commercial sale of that same product(s) with a third party) is a major no-no for us. For this reason, we reserve the right, in our sole and absolute discretion, to prohibit sales to dealers or resellers.

Basically one of the very best gifts ever. E-Gift Cards are electronic versions of Gift Cards that are emailed directly to you so that you can gift to your recipient.

Faster than you can say E-Gift Card. (Well, almost...) E-Gift cards only orders are delivered to you within a few hours.

Please note: Orders for E-Gift cards combined with product orders will be delivered once the product order ships (i.e., up to 3 days). Can't wait? We suggest you place your E-Gift card order separately if same day delivery is desired.

On ALEXANDANI.com, shop as normal. Before you checkout, look for the "Gift card or discount code" field at Checkout, then click "Apply." Use this process to add multiple E-Gift Cards to any given order. Unused balances will remain on the E-Gift Card and will never expire (Score!).

At this time, E-Gift Cards can only be redeemed at ALEXANDANI.com.

Gift cards have cash value, as such we cannot replace or credit you for loss, stolen or misplaced gift cards.

At this time, gift cards that were purchased from an ALEX AND ANI store cannot be used online. Please call our Customer Experience Team at 1-800-725-7822 for further assistance.

E-Gift Cards are non-refundable. If an item is returned that was purchased with an E-Gift Card, the funds will be returned to the E-Gift Card.

Currently, we do not ship to P.O. boxes to Puerto Rico.

*Priority and Expedited orders placed before Noon EST Mon - Fri will ship the same day. Priority and Expedited shipping are not offered to P.O. Box, APO, DPO and FPO shipping addresses. Any order placed after Noon EST or over the weekend will process the next business day.

**As a result of enhanced precautionary measures due to COVID-19, some carriers are experiencing extended service delays which could exceed delivery beyond your selected shipping time as well as impact package tracking information.

No guarantee and no reimbursement on shipping fees due to carrier delays.

If your order has been assigned a USPS tracking number and shows pre-shipment, please note this is normal and means your order has left our warehouse and is currently in transit. Due to high volume with the carriers, you may not see scans or movement on your package while it is in transit. As expected, our Customer Experience team is experiencing a high volume of calls and emails at this time. Please know that we hear you and are working hard to get back to you as quickly as possible. Currently, our representatives (as well as USPS) are unable to provide any additional guidance on status updates regarding your order. If your order does not show any movement after 30 days from the date your tracking was assigned, please contact us then.

At this time we are unable to ship to P.O. Boxes or the Province of Quebec.

*Priority and Expedited orders placed before Noon EST Mon - Fri will ship the same day. Any order placed after Noon EST or over the weekend will process the next business day.

**As a result of enhanced precautionary measures due to COVID-19, some carriers are experiencing extended service delays which could exceed delivery beyond your selected shipping time as well as impact package tracking information.

No guarantee and no reimbursement on shipping fees due to carrier delays.

If your order has been assigned a USPS tracking number and shows pre-shipment, please note this is normal and means your order has left our warehouse and is currently in transit. Due to high volume with the carriers, you may not see scans or movement on your package while it is in transit. As expected, our Customer Experience team is experiencing a high volume of calls and emails at this time. Please know that we hear you and are working hard to get back to you as quickly as possible. Currently, our representatives (as well as USPS) are unable to provide any additional guidance on status updates regarding your order. If your order does not show any movement after 30 days from the date your tracking was assigned, please contact us then.

We know you get super excited about your ALEX AND ANI purchases. That's why we process orders as quickly as possible. For this reason, we cannot guarantee any changes or cancellations to your order once it has been submitted. If you need to change or cancel your order, please call us as soon as possible at 1-800-725-7822 and we will make every attempt to honor your request.

Standard shipping may be delivered on Saturday however, certain areas in the country are not guaranteed. Priority and Expedited ship methods are not delivered on weekends.

You will receive a shipping confirmation email once your order has shipped. (Woohoo!) Once you have received this email please allow 24-48 hours for your tracking number to update. Please keep in mind delivery dates may change due to inclement weather conditions or holidays.

ALEX AND ANI jewelry is meant to bring happiness and inspiration to its wearers. If for any reason you are not satisfied, please return the item(s) to us within 30 days of the purchase or order delivery date. The returned item must be unworn with the UPC tag attached or appropriate UPC packaging. Website orders cannot be refunded in ALEX AND ANI company owned stores; they may, however, be exchanged in ALEX AND ANI company owned stores for merchandise or in-store credit. Please note that Clearance Sale items are not eligible for return.

Please contact our ALEX AND ANI Customer Service Team at 1-800-725-7822 for shipments made to Canada. To return your order, please be sure to use the return label which is located on your ALEX AND ANI packing slip. Please also fill out the form contained on the back of the packing slip listing all details requested to expedite processing of your refund. If you can not find your original return label, please contact our ALEX AND ANI Customer Service Team at 1-800-725-7822.

If the item is returned within 30 days, but without the UPC tag attached or appropriate packaging, an E-Gift Card will be issued.

Website orders cannot be refunded in ALEX AND ANI company owned stores; they may however, be exchanged in ALEX AND ANI company owned stores for merchandise or in-store credit with the exception of Disney items. Disney items purchased on ALEXANDANI.com cannot be exchanged in ALEX AND ANI company owned stores. Disney returns are authorized for these items with proof of purchase on ALEXANDANI.com only.

If your purchase was made at an ALEX AND ANI authorized Retailer, you will need to return your item to point of purchase. All refunds will be credited for the original amount paid, less shipping fees, discounts, except in the case of an incorrect shipment.

If returning an order that included a free gift, be sure to include this item with your return or your refund will be adjusted to reflect the retail price of the gift.

ALEXANDANI.com does not offer exchanges.

Gifts purchased online or in an ALEX AND ANI company owned store may be returned for an E-Gift Card. If you are returning a gift, please be sure to indicate that an E-Gift Card is required and provide your email address. Failure to do so will result in the gift giver receiving a refund to their credit card.

All items purchased during our Clearance sales, FINAL sale items that are permanently discounted and all discounted items purchased at any ALEX AND ANI Outlet location are final sale and not eligible for return.

Once your return has been processed, you will receive a confirmation email; please note that it may take an additional 7-10 business days from the date you receive this email for the funds to be available in your account and it may take an additional billing cycle to see the funds on your billing statement.

Our jewelry was created with the utmost love and care. Follow these guidelines to help keep your jewelry looking its best year after year:

• Do NOT follow the advice of those YouTube videos demonstrating the use of ketchup to clean your beautiful bangles... yikes! This acidic product will eventually strip the finish from your bangle and void your warranty.
• Never use jewelry cleaner on Trend pieces. Jewelry cleaners are too harsh and may contain abrasives.
• To avoid black markings either on your skin or the bangles, be sure to clean your bangles regularly. These markings are due to trapped oil and dirt in the metal and can be easily cleaned.
• Use the ALEX AND ANI polishing cloth to effectively clean your jewelry.
• We recommend using a polishing cloth for Precious pieces.
• If your jewelry requires further cleaning, use mild soap, water and a soft cloth. Rinse with clean water and pat dry.
• Always store each piece separately.
• Apply beauty products such as perfume, hairspray or deodorant before wearing your jewelry as certain chemicals in these products may damage the finish.
• Always remove your jewelry before swimming, bathing, doing household chores or using abrasive cleaners.
• Make sure your jewelry is completely dry before storing.

Designed to fit almost any wrist, our Expandable Wire Bangles are adjustable down to two inches in diameter, and expand to about three and a half inches in diameter. The average circumference (when they are delivered) is about seven and a half inches.

Good things come to those who wait. ALEX AND ANI jewelry is not intended for children under the age of twelve.

Short answer, the former is matte and the latter is shiny. Our Rafaelian Silver Finish and Rafaelian Gold Finish are our most popular finishes. They are a rich, eco-conscious matte Silver and Gold finish plated on a brass base. They have an antique look from the oxidation process and are coated with anti-tarnish to protect the piece and hold its finish. Alternatively, Shiny Silver Finish and Shiny Gold Finish (also eco-conscious finishes) are a polished Silver and Gold plated on a brass base. They are also coated with anti-tarnish to protect the piece and hold its finish. Please remember that not all bangles are available in every finish.

1. Your jewelry was created with the utmost love and care. ALEX AND ANI offers a one (1)-year limited warranty from the date of purchase for any manufacturing and material defects for ALEX AND ANI products purchased in store and online from ALEX AND ANI or authorized ALEX AND ANI retailers (“Authorized Retailer”) only. Accidental damage, tarnishing and ordinary wear and tear are not included in this warranty. Any modifications, attempted repair or failure to follow ALEX AND ANI care instructions after purchase will void this warranty.
2. Products purchased from a clearance sale carry a limited sixty (60)-day warranty.
3. To be eligible for either the limited one-year or 60-day warranty, the customer must have a valid proof of purchase (described below) and follow one of two options: (i) IN PERSON: present the proof of purchase and jewelry in-person to any ALEX AND ANI store or Authorized Retailer; or (ii) ONLINE: take a picture of both the front and back of the jewelry and the proof of purchase and email the Customer Experience Team at the e-mail address below. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
4. A valid proof of purchase includes: a purchase receipt, delivery receipt, or gift receipt from ALEX AND ANI or an Authorized Retailer only.
5. Upon approval of your warranty claim, ALEX AND ANI will replace your jewelry with the same item if available. If the item is unavailable, in-store customers will receive a gift card for the value paid. Online customers will receive an E-Gift Card. If the proof of purchase does not reflect value paid, the customer will receive an E-Gift Card valued at the last advertised price of the warrantied product.
6. You may initiate a claim under this warranty by contacting our Customer Experience Team at 1-800-725-7822 or at warranty@alexandani.com or by visiting one of our ALEX AND ANI or Authorized Retailer stores.
7. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

THIS LIMITED WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, WHETHER ORAL, WRITTEN, EXPRESS OR IMPLIED, TO THE EXTENT PERMITTED BY LAW. ALEX AND ANI DISCLAIMS ANY OTHER STATUTORY OR IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTY OF MECHANTABILITY, IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE, AND ANY WARRANTY AGAINST HIDDEN OR LATENT DEFECTS. IF WARRANTY CANNOT BE DISCLAIMED UNDER LAW, DURATION OF ANY IMPLIED WARRANTY WILL BE THE SAME LENGTH AS THIS WRITTEN WARRANTY. ALEX AND ANI IS NOT RESPONSIBLE FOR DIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR ANY OTHER DAMAGES AS A RESULT OF ANY BREACH OF WARRANTY, CONDITION, OR OTHER LEGAL THEORY. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

Please note all virtual gift cards are for online use only, and are not available to use in any corporately owned retail location. You must provide a valid email address with your return if you would like to receive a virtual gift card. When placing an order online using your E-Gift Card, please make sure that you are entering the E-Gift Card number in the “Gift card or discount code” box at Checkout. We recommend the most efficient way to do this is by cutting and pasting the E-Gift code number directly into that “Gift card or discount code” box. Please make sure there are no trailing spaces either before or after the code. If you still have not received an email with your E-Gift Card code after checking your spam folder, please feel free to contact Customer Service at 1-800-725-7822, so we may assist you further.

We are no longer offering product donations for fundraisers or events. We apologize for any inconvenience and appreciate you reaching out to us. We encourage you to follow us on our social media channels and our blog for new and exciting ways we can work together to give back.

We are so happy to hear you have embraced our mission of giving back, as it is truly the heart and soul of ALEX AND ANI. We continue to be amazed by the outpouring of interest we receive regarding our CHARITY BY DESIGN partnerships through design. Our partnerships are very organic and take time to develop as we strive to nurture each charity through various stages of growth, including charm design and community involvement.

We are sponsoring NBCDI and promoting the work they do to support and nurture children. The sponsorship provides support through financial contribution and advocacy.

Although it’s a possibility in the future, we are not currently designing new product for NBCDI for our Charity By Design collection. Our commitment to philanthropy is still strong, even as our model evolves.