Warranty Policy

Jewelry Limited Warranty

ALEX AND ANI offers a one (1)-year limited warranty from the date of purchase for any manufacturing and material defects for ALEX AND ANI full priced products purchased in store and online from ALEX AND ANI or authorized ALEX AND ANI retailers only. Products purchased from a clearance sale carry a limited sixty (60)-day warranty.

Accidental damage, tarnishing and ordinary wear and tear are not included in this warranty. Any modifications attempted repair or failure to follow ALEX AND ANI care instructions after purchase will void this warranty. Loss or theft are not covered.

All warranty-related returns must be authorized before being sent back for consideration. ALEX AND ANI will not be responsible for lost or returned packages. Any warranty related returns received without ALEX AND ANI authorization will be subject to return to the sender.

Jewelry Limited Warranty Eligibility

To be eligible for either the limited one (1)-year or sixty (60)-day warranty, the customer must have a valid proof of purchase (purchase receipt, delivery receipt, or gift receipt) and follow one of two options: <br><br>

  • IN PERSON: present the proof of purchase and jewelry in-person to any ALEX AND ANI store or Authorized Retailer.
  • ONLINE: take a picture of both the front and back of the jewelry and the proof of purchase and email the Customer Experience Team at warranty@alexandani.com

Upon approval of your warranty claim, ALEX AND ANI will replace your jewelry with the same item if available. If the item is unavailable, in-store customers will receive a gift card for the value paid. Online customers will receive an E-Gift Card. If the proof of purchase does not reflect value paid, the customer will receive an E-Gift Card valued at the last advertised price of the warrantied product.

Submission of a warranty claim does not guarantee approval. ALEX AND ANI holds the right to deny any warranty claim that does not fall within policy guidelines.

THIS LIMITED WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, WHETHER ORAL, WRITTEN, EXPRESS OR IMPLIED, TO THE EXTENT PERMITTED BY LAW. ALEX AND ANI DISCLAIMS ANY OTHER STATUTORY OR IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTY OF MECHANTABILITY, IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE, AND ANY WARRANTY AGAINST HIDDEN OR LATENT DEFECTS. IF WARRANTY CANNOT BE DISCLAIMED UNDER LAW, DURATION OF ANY IMPLIED WARRANTY WILL BE THE SAME LENGTH AS THIS WRITTEN WARRANTY. ALEX AND ANI IS NOT RESPONSIBLE FOR DIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR ANY OTHER DAMAGES AS A RESULT OF ANY BREACH OF WARRANTY, CONDITION, OR OTHER LEGAL THEORY. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.