Standard orders must be placed by no later than Sunday, December 13th. Please note: Canada, Puerto Rico, Alaska and Hawaii require longer lead times, and as a result of enhanced precautionary measures due to COVID-19, our processing time may be longer than normal. Some carriers are also experiencing extended service delays which could exceed delivery beyond your selected shipping time.
Changes to orders cannot be made once an order has been submitted. It is possible that we may be able to cancel your order if needed. Please reach out to Customer Experience at 1-800-725-7822 as soon as possible and within 24 hours to determine if your order is eligible to be canceled.
We suggest you first validate the email address entered on the order was correct. If so, we recommend you next check your spam or junk folder. Many corporate or .edu email addresses will block receipt of emails. We suggest using an email address you know will allow for these emails to be delivered in a timely fashion.
Restocking for full-priced items online may take 4-6 weeks. Clearance/Final Sale items may not be restocked. You may visit our store locator to see if there is a corporately owned store near you that may have the product. A listing of our authorized resellers can also be found on our store locator. https://www.alexandani.com/pages/store-locator
ALEX AND ANI does not offer price adjustments on previously made purchases, and promotions are not combinable with any other offer. A prepaid return label will be located in USA shipments if you wish to return your order and place again today under the current promotional price.
Processing time may take 3-5 business days before it leaves our facility. Shipping and transit time may take up to 10 business days. Orders are not processed on weekends or holidays.
As a result of enhanced precautionary measures due to COVID-19, shipping and transit times may be delayed. Some carriers are experiencing extended service delays which could exceed delivery beyond your selected shipping time. We recommend placing with a Priority or Expedited method if you need your package sooner.
The majority of our packages are shipped using FedEx SmartPost; however, carriers may vary as we choose the best solution for your shipping destination.
Your shipment confirmation will contain a tracking number. FedEx may transfer your package to USPS at which time a secondary tracking number is assigned. The USPS tracking number gives you the final estimated delivery information and should be used to track final delivery.
Orders that are packed and ready in our warehouse but awaiting carrier pick up will show this status. Please note it may take up to 3 business days to see movement on your tracking number.
Please check your front porch, side door, back porch, garage area, bushes and mailbox to make sure it’s not hiding or jammed. Also, ask your neighbors if they may have received it for you. If your package is still not received, our carriers require a minimum of 3 business days before we can file a lost package claim. Please call us at 1-800-725-7822 after the 3-business day waiting period so we may assist you further.
No, we do not offer weekend delivery.
No, orders are shipping from Rhode Island (USA) and points in Canada take longer for arrival. Please see shipping FAQs for additional details.
If you received the wrong item, we would be happy to assist with sending a replacement. Please contact us at 1-800-725-7822 within 14 days of delivery so we may assist. Or please feel free to use your prepaid merchandise return label included in all USA shipments to send the item back for a refund against your original order.
We extend our 30-day return policy during the holiday timeframe. All orders placed after November 1st, 2020 will have up until January 31st, 2021 to return your items if not completely satisfied. A prepaid return label is included with all shipments to USA destinations.
Online purchases will be refunded back to the card used on the original order only. If you are the gift recipient and would prefer an e-gift card versus a refund to the card holder, please indicate this on your return paperwork. In-store returns may be refunded only if the card holder and card is present. Purchase receipts are mandatory to allow for any credit to be offered. Items purchased in other authorized retailers must be returned to the point of purchase.
Holiday refund time will vary depending upon number of returns received. Overall refund processing time is calculated based upon transit time from your location to our warehouse and then an additional 10-14 business days is needed to review. Final reconciliation with your bank may take additional days.
During the busy holiday timeframe, we will not be reviewing or processing warranty requests from Sunday, November 22nd through Friday, January 1st. We will resume processing of warranty claims after the New Year in the order in which they are received. We will be in touch via email once your claim has been completed.
Starting the week of November 15th, Customer Experience hours will be extended. Our team is here to respond Monday to Friday from 9AM EST to 9PM EST and Saturday and Sundays from 9AM EST to 5:30PM EST.
Customer Experience will be closed on Thanksgiving, Christmas and New Year’s Day.