What is the final date for standard shipment orders to arrive by the holiday?
Standard orders must be placed by no later than Sunday, December 12th.
Please note: Canada, Puerto Rico, Alaska and Hawaii require longer lead times, and as a result of enhanced precautionary measures due to COVID-19, our processing time may be longer than normal. Some carriers are also experiencing extended service delays which could exceed delivery beyond your selected shipping time.
Can my order be modified after it has been placed?
Changes to orders cannot be made once an order has been submitted. It is possible that we may be able to cancel your order if needed. Please reach out to Customer Experience at 1-800-725-7822 as soon as possible to determine if your order is eligible to be canceled.
If cancelled, the pre-authorized hold will typically drop off within a few business days. Time may vary between financial institutions.
If an item is out of stock, will you be restocking?
Restocking for full-priced items online may take 4-6 weeks. Clearance/Final Sale items may not be restocked. You may visit our store locator to see if there is a corporately owned store near you that may have the product. A listing of our authorized resellers can also be found on our store locator: https://www.alexandani.com/pages/store-locator.
Do you offer price adjustments?
Due to the frequency of our promotions, price adjustments are not offered. However, you may return and repurchase any item(s), or if your order has not been shipped, you may reach out to Customer Service at 1-800-725-7822 to see if the order can be cancelled.
Do you include gift boxes?
Yes, but you do need to indicate that by clicking on “ADD FREE GIFT BOX TO ORDER” which appears below the order’s subtotal in your Shopping Bag. If this option is not selected, item(s) will arrive in a sealed biodegradable plastic bag. We do have a Jewelry Travel Pouch available for purchase.
Can I have the gift boxes sent separately if I forget to add them?
We are unable to send separate gift boxes or packaging. All gifting needs must be selected at the time of placing your order. We do have a Jewelry Travel Pouch available for purchase.
How long does it take for a standard delivery to arrive?
Processing time may take 3-5 business days before it leaves our facility. Shipping and transit time may take an additional 10 business days. Orders are not processed on weekends or holidays.
As a result of enhanced precautionary measures due to COVID-19, shipping and transit times may be delayed. Some carriers are experiencing extended service delays which could exceed delivery beyond your selected shipping time. We recommend placing with a Priority or Expedited method if you need your package sooner.
How is my standard order shipped?
The majority of our packages are shipped using USPS or FedEx SmartPost; however, carriers may vary as we choose the best solution for your shipping destination.
How do I track my order?
Once your order has finished processing, your shipment confirmation email will contain a tracking number. Orders are transferred to the shipper within 72 hours after tracking has been assigned. Although you may not see updates, packages are moving through the network. Once it reaches the ship-to-state, the package will be scanned, and you will see an expected delivery date at that time.
If the package does not arrive by the committed timeframe, please contact us then.
My order has shipped with a USPS tracking number, why do I not see any movement?
If your order has been assigned a USPS tracking number and shows pre-shipment, please note this is normal and means your order has left our warehouse and is currently in transit. Due to high volume with the carriers, you may not see scans or movement on your package while it is in transit.
Currently, our representatives (as well as USPS) are unable to provide any additional guidance on status updates regarding your order. If your order does not show any movement after 10 business days from the date your tracking was assigned, please contact us then.
My order shows as delivered, yet I do not have it. What should I do?
Trying to find your package? Sorry! This happens sometimes. Please check your front porch, side door, back porch, garage area, bushes, and mailbox to make sure it's not hiding or jammed. Also ask your neighbors if they may have received it for you. If your package still hasn't turned up in 3 more business days, contact us.
We are not responsible for shipments sent to an incorrect or previous address or orders shipped to a Forwarding Company.
If I select Priority or Expedited shipping, when will it arrive?
Priority and Expedited orders placed before Noon EST Mon - Fri will ship the same day. Priority and Expedited shipping are not offered to P.O. Boxes, APO, DPO and FPO shipping addresses, and if your order contains personalized engraved items.
Any order placed after Noon EST or over the weekend will process the next business day. We do not offer weekend or holiday delivery.
No guarantee and no reimbursement on shipping fees due to carrier delays.
**As a result of enhanced precautionary measures due to COVID-19, some carriers are experiencing extended service delays which could exceed delivery beyond your selected shipping time as well as impact package tracking information
What if I received the wrong item in my shipment?
If you received the wrong item, we would be happy to assist with correcting this for you. Please contact us at 1-800-725-7822 and within 14 days of delivery so we may assist.
What is the holiday return window for an online purchase?
We extend our 30-day return policy during the holiday timeframe. All orders placed after November 1st, 2021 will have up until January 31st, 2022 to return your items if not completely satisfied.
To return any eligible item(s) and receive a prepaid return label, please contact our ALEX AND ANI Customer Service Team at 1-800-725-7822.
ALEXANDANI.com does not offer exchanges.
Please note that clearance sale items and personalized engraved items are not eligible for return.
I received an item as a gift - can it be returned for a refund?
Gifts purchased online or in an ALEX AND ANI company owned store may be returned for an E-Gift Card only. If you are returning a gift, please be sure to provide your email address to our customer service team member and we will be sure to indicate this on the return label. Failure to do so will result in the gift giver receiving a refund to their credit card.
Proof of purchase is required for all gift returns.
How long will it take to process my refund for a return?
Holiday refund time will vary depending upon number of returns received. Once your return has been received at our facility, please allow up to 14 business days to be processed. You will receive a confirmation email when the return is completed. It may take an additional billing cycle to see the funds reflect on your billing statement.
Can I submit a warranty claim during the holiday season?
During the busy holiday timeframe, we will not be reviewing or processing warranty requests from Sunday, November 21st through Monday, January 3rd. We will resume processing of warranty claims after the New Year in the order in which they are received. We will be in touch via email once your claim has been completed.
What are Customer Experience holiday hours?
Starting the week of November 21st, Customer Experience hours will be extended. Our team is here to respond Monday to Friday from 9AM EST to 9PM EST and Saturday and Sundays from 9AM EST to 5:30PM EST. Customer Experience will be closed on Thanksgiving, Christmas and New Year’s Day.