What is the processing time for engraved pieces?
Your order is being prepared specially for you! Engraving takes time, all engravable pieces may take 8-10 business days for your order to fully process before shipping.
If your order contains engravable pieces and non-engravable pieces, the entire order will process and ship together.
What is the shipping timeframe?
Once your order has been assigned a tracking number, it will take up to 10 business days for delivery. Quoted shipping times are in addition to the processing time and are subject to change.
Standard shipping is the only option available for orders inclusive of an engraved piece. Priority and expedited shipping methods are not available at this time.
**As a result of enhanced precautionary measures due to COVID-19, some carriers are experiencing extended service delays which could exceed delivery beyond your selected shipping time as well as impact package tracking information.
Are my engraved items eligible for return?
Engraved items are final sale and are not eligible to be returned. Before submitting your order, please check that all information entered is accurate on your engraved piece.
Can I modify or cancel my order?
Orders cannot be modified or altered in any way once submitted. Once an order is submitted it is final sale. Before submitting your order, please check that all information entered is accurate on your engraved piece.
It is possible that we may be able to cancel your order if needed. Please reach out to Customer Experience at 1-800-725-7822 as soon as possible to determine if your order is eligible to be canceled.
What type of metal are the engravable pieces?
All items will be our standard trend metal.
How will my engraved items be packaged?
Your engraved piece(s) will be sent in a drawstring pouch and a box.
Why is my promotion code or sale price not applying to my engravable item(s)?
Promotions and discount codes of any type are not eligible on engraved pieces.
How should I clean and care for my engraved pieces?
We suggest using our ALEX AND ANI polishing cloth for cleaning and care of your item(s). We also have additional cleaning instructions for our items under our jewelry care page; https://www.alexandani.com/pages/faqs.