**As a result of enhanced precautionary measures due to COVID-19, shipping and in-transit times may be delayed. Standard orders may take up to 3-5 business days to process before they are shipped from our facility.

Please note: Canada, Puerto Rico, Alaska and Hawaii require longer lead times, and as a result of enhanced precautionary measures due to COVID-19, our processing time may be longer than normal. Some carriers are also experiencing extended service delays which could exceed delivery beyond your selected shipping time.

If your order has been assigned a USPS tracking number and shows pre-shipment, please note this is normal and means your order has left our warehouse and is currently in transit. Due to high volume with the carriers, you may not see scans or movement on your package while it is in transit.
As expected, our Customer Experience team is experiencing a high volume of calls and emails at this time. Please know that we hear you and are working hard to get back to you as quickly as possible. Currently, our representatives (as well as USPS) are unable to provide any additional guidance on status updates regarding your order. If your order does not show any movement after 30 days from the date your tracking was assigned, please contact us then.

 

UNITED STATES SHIPPING

Currently, we do not ship to P.O. boxes in Puerto Rico. 

*Priority and Expedited orders placed before Noon EST Mon - Fri will ship the same day. Priority and Expedited shipping is not offered to P.O. Box, APO, DPO and FPO shipping addresses. Any order placed after Noon EST or over the weekend will process the next business day.

**As a result of enhanced precautionary measures due to COVID-19, some carriers are experiencing extended service delays which could exceed delivery beyond your selected shipping time as well as impact package tracking information. 

No guarantee and no reimbursement on shipping fees due to carrier delays.

Shipping Method
Delivery Time
Shipping Charges
Standard
Up to 10 business days Free
Priority Up to 3 business days $10.95
Expedited Up to 2 business days $19.95

CANADA

At this time we are unable to ship to P.O. Boxes or the Province of Quebec.

*Priority and Expedited orders placed before Noon EST Mon - Fri will ship the same day. Any order placed after Noon EST or over the weekend will process the next business day.

**As a result of enhanced precautionary measures due to COVID-19, some carriers are experiencing extended service delays which could exceed delivery beyond your selected shipping time as well as impact package tracking information.

No guarantee and no reimbursement on shipping fees due to carrier delays.

Shipping Method
Delivery Time
Shipping Charges
Standard
Up to 14 business days $9.95 USD
Priority Up to 5 business days $15.95 USD
Expedited Up to 3 business days $29.95 USD

Can I change the address on my order?

We know you get super excited about your ALEX AND ANI purchases. That's why we process orders as quickly as possible. For this reason, we cannot guarantee any changes or cancellations to your order once it has been submitted. If you need to change or cancel your order, please call us as soon as possible at 1-800-725-7822 and we will make every attempt to honor your request.

Do you offer Saturday delivery?

Standard shipping may be delivered on Saturday however, certain areas in the country are not guaranteed.  Priority and Expedited ship methods are not delivered on weekends.

How will I know my order has shipped?

You will receive a shipping confirmation email once your order has shipped. (Woohoo!) Once you have received this email please allow 24 - 48 hours for your tracking number to update.

Please keep in mind delivery dates may change due to inclement weather conditions or holidays.

If your order has been assigned a USPS tracking number and shows pre-shipment, please note this is normal and means your order has left our warehouse and is currently in transit. Due to high volume with the carriers, you may not see scans or movement on your package while it is in transit. 
As expected, our Customer Experience team is experiencing a high volume of calls and emails at this time. Please know that we hear you and are working hard to get back to you as quickly as possible. Currently, our representatives (as well as USPS) are unable to provide any additional guidance on status updates regarding your order. If your order does not show any movement after 30 days from the date your tracking was assigned, please contact us then.

Orders will not be shipped on the following holidays:

New Year’s Day
Martin Luther King Jr. Day 
President's Day
Memorial Day
Independence Day
Victory Day (2nd Monday in August)
Labor Day
Columbus Day
Veteran's Day
Thanksgiving Day
Christmas Day