UNITED STATES SHIPPING

Shipping Method
Delivery Time
Shipping Charges
Standard
Up to 10 business days Free
Priority Up to 3 business days $10.95
Expedited Up to 2 business days $19.95

**Priority and Expedited orders placed before Noon EST Mon - Fri will ship the same day. Priority and Expedited shipping are not offered to P.O. Boxes, APO, DPO and FPO shipping addresses, and if your order contains personalized engraved items. Any order placed after Noon EST or over the weekend will process the next business day.

No guarantee and no reimbursement on shipping fees due to carrier delays

**As a result of enhanced precautionary measures due to COVID-19, some carriers are experiencing extended service delays which could exceed delivery beyond your selected shipping time as well as impact package tracking information.

My order has shipped with a USPS tracking number, why do I not see any movement?

If your order has been assigned a USPS tracking number and shows pre-shipment, please note this is normal and means your order has left our warehouse and is currently in transit. Due to high volume with the carriers, you may not see scans or movement on your package while it is in transit.

Currently, our representatives (as well as USPS) are unable to provide any additional guidance on status updates regarding your order. If your order does not show any movement after 10 business days from the date your tracking was assigned, please contact us then.

My order has shipped with a FedEx tracking number, why do I not see any movement?

If your order has been assigned a FedEx tracking number and shows label created, please note this is normal and means your order has left our warehouse and is currently in transit. Due to high volume with the carriers, you may not see scans or movement on your package while it is in transit.

Currently, our representatives (as well as FedEx) are unable to provide any additional guidance on status updates regarding your order. If your order does not show any movement after 3 business days from the date your tracking was assigned, please contact us then.

Can I change the address on my order once it has shipped?

Once your order has completed processing and is assigned a tracking number, we are unable to make any changes to an address. For further assistance, you may be able to contact the carrier directly.

What should I do if my package shows delivered but not received?

Trying to find your package? Sorry! This happens sometimes. Please check your front porch, side door, back porch, garage area, bushes, and mailbox to make sure it's not hiding or jammed. Also ask your neighbors if they may have received it for you. If your package still hasn't turned up in 3 more business days, contact us. We are not responsible for shipments sent to an incorrect or previous address or orders shipped to a Forwarding Company.

What should I do if the tracking shows my package is being returned to sender?

Your package will be returned to ALEX AND ANI. Upon receipt, any order deemed undeliverable by the shipper will be refunded back to the original form of payment.  We are unable to reroute or resend any returned packages.

Do you offer Saturday delivery?

Standard shipping may be delivered on Saturday however, certain areas in the country are not guaranteed. Priority and Expedited ship methods are not delivered on weekends.

What holidays will orders not ship on?

New Year’s Day

Martin Luther King Jr. Day

President's Day

Memorial Day

Independence Day

Victory Day (2nd Monday in August)

Labor Day

Columbus Day

Veteran's Day

Thanksgiving Day

Christmas Day

 

CANADA SHIPPING

Shipping Method
Delivery Time
Shipping Charges
Standard
Up to 14 business days $9.95 USD
Priority Up to 5 business days $15.95 USD
Expedited Up to 3 business days $29.95 USD

 

Currently, we are unable to ship to P.O. Boxes or the Province of Quebec.

**Priority and Expedited orders placed before Noon EST Mon - Fri will ship the same day. Priority and Expedited shipping are not offered if your order contains personalized engraved items. Any order placed after Noon EST or over the weekend will process the next business day.

No guarantee and no reimbursement on shipping fees due to carrier delays. 

**As a result of enhanced precautionary measures due to COVID-19, some carriers are experiencing extended service delays which could exceed delivery beyond your selected shipping time as well as impact package tracking information.

My order has shipped with a USPS tracking number, why do I not see any movement?

If your order has been assigned a USPS tracking number and shows pre-shipment, please note this is normal and means your order has left our warehouse and is currently in transit. Due to high volume with the carriers, you may not see scans or movement on your package while it is in transit.

Currently, our representatives (as well as USPS) are unable to provide any additional guidance on status updates regarding your order. If your order does not show any movement after 10 business days from the date your tracking was assigned, please contact us then.

My order has shipped with a FedEx tracking number, why do I not see any movement?

If your order has been assigned a FedEx tracking number and shows label created, please note this is normal and means your order has left our warehouse and is currently in transit. Due to high volume with the carriers, you may not see scans or movement on your package while it is in transit. <br><br>

Currently, our representatives (as well as FedEx) are unable to provide any additional guidance on status updates regarding your order. If your order does not show any movement after 3 business days from the date your tracking was assigned, please contact us then.

Can I change the address on my order once it has shipped?

Once your order has completed processing and is assigned a tracking number, we are unable to make any changes to an address. For further assistance, you may be able to contact the carrier directly.

What should I do if my package shows delivered but not received?

Trying to find your package? Sorry! This happens sometimes. Please check your front porch, side door, back porch, garage area, bushes, and mailbox to make sure it's not hiding or jammed. Also ask your neighbors if they may have received it for you. If your package still hasn't turned up in 3 more business days, contact us. We are not responsible for shipments sent to an incorrect or previous address or orders shipped to a Forwarding Company.

Do you offer Saturday delivery?

Standard shipping may be delivered on Saturday however, certain areas in the country are not guaranteed. Priority and Expedited ship methods are not delivered on weekends.

What holidays will orders not ship on?

New Year’s Day

Martin Luther King Jr. Day

President's Day

Memorial Day

Independence Day

Victory Day (2nd Monday in August)

Labor Day

Columbus Day

Veteran's Day

Thanksgiving Day

Christmas Day