We recommend ordering by 11:59AM EST on Friday, April 30th for free standard shipping, 12PM (Noon) EST on May 3rd for priority shipping, and 12PM (Noon) EST on May 5th for expedited shipping.
Quoted shipping dates are subject to change based on carrier volume. Our recommended order date is not a guarantee as we are still seeing carrier delays due to COVID-19.
Please note: Shipping destinations in Canada require longer lead times.
Changes to orders cannot be made once an order has been submitted. It is possible that we may be able to cancel your order if needed. Please reach out to Customer Experience at 1-800-725-7822 as soon as possible to determine if your order is eligible to be canceled.
We have the option to check off “gift” in the shopping cart. The order will arrive with gift boxes and a gift message can be added. If “gift” is not selected in the shopping cart, your order will not arrive with boxes. We are unable to ship out boxes separately. Certain collaborations will come boxed regardless of the option you select and certain accessory items, such as necklace charms and rings may ship in round gift containers.
ALEX AND ANI does not offer price adjustments on previously made purchases, and promotions are not combinable with any other offer. A prepaid return label will be located in USA shipments if you wish to return your order and place again today under the current promotional price.
Restocking for full-priced items online may take 4-6 weeks. Clearance/Final Sale items may not be restocked. You may visit our store locator to see if there is a corporately owned store near you that may have the product. A listing of our authorized resellers can also be found on our store locator. https://www.alexandani.com/pages/store-locator
Processing time may take 3-5 business days before it leaves our facility. Shipping and transit time may take up to 10 business days. Orders are not processed on weekends or holidays. As a result of enhanced precautionary measures due to COVID-19, shipping and transit times may be delayed and our recommended order by date is not a guarantee. Some carriers are still experiencing extended service delays which could exceed delivery beyond your selected shipping time.
We recommend placing with a Priority or Expedited method if you need your package sooner. Priority and Expedited shipping fees are non-refundable.
The majority of our packages are shipped using FedEx however, carriers may vary as we choose the best solution for your shipping destination.
Your shipment confirmation delivered to your email will contain a tracking number.
Orders that have a tracking number assigned and are ready in our warehouse but awaiting carrier pick up will show this status. Please note it may take 72+ hours to see movement on your tracking number.
Please check your front porch, side door, back porch, garage area, bushes and mailbox to make sure it’s not hiding or jammed. Also, ask your neighbors if they may have received it for you. If your package is still not received, our carriers require a minimum of 3 business days before we can file a lost package claim. Please call us at 1-800-725-7822 after the 3-business day waiting period so we may assist you further.
Shipments are typically not delivered on Saturday or Sunday. It is possible that if the carrier is in your area a delivery attempt on the weekend may be made, however, this is not a guarantee.
Priority and Expedited shipping fees are non-refundable.
No, orders are shipping from Rhode Island (USA) and points in Canada take longer for arrival. Please see shipping FAQs for additional details.
If you received the wrong item, we would be happy to assist with sending a replacement. Please contact us at 1-800-725-7822 within 14 days of delivery so we may assist. Or please feel free to use your prepaid merchandise return label included in all USA shipments to send the item back for a refund against your original order.
If you are not fully satisfied with your purchase, please return eligible item(s) to us within 30 days of the order delivery date. Clearance Sale items are not eligible for return. The returned item must be unworn with the UPC tag attached or appropriate UPC packaging. A pre-paid label should be located in your package, if a return label is not located in your package, please contact our customer service at 1-800-725-7822.
Online purchases will be refunded back to the card used on the original order only. If you are the gift recipient and would prefer an e-gift card versus a refund to the card holder, please indicate this on your return paperwork. You may also be able to exchange your item at one of our ALEX AND ANI Corporately owned stores. Please visit our store locator on our website to see if there is a location close to you; https://www.alexandani.com/pages/store-locator
In-store purchases may be returned to a store for a refund if the card holder and card is present. Otherwise, a store credit will be issued. Purchase receipts are mandatory to allow for any credit to be offered.
Items purchased in other authorized retailers must be returned to the point of purchase.
Once your return has been received, please allow up to 14 business days for the return to be processed. You will receive a confirmation email when the return is completed. If you have returned for a refund, it may take an additional billing cycle to see the funds on your billing statement.