Frequently Asked Questions
We want you and your gift recipients to be completely satisfied with your on line purchase. ALEX AND ANI will accept returns up until January 31, 2019 for purchases made from November 1 through December 24th. Sale and Clearance items are not eligible for return. Please see standard return rules for additional details and guidelines.
At this time, shipments within the 50 contiguous USA states are expected to be delivered in time for the holiday if ordered by Friday, December 14th. Customers in Alaska, Hawaii and Puerto Rico are subject to longer lead times. Please check with our Customer Experience team for specifics on time for delivery to your destination.
At this time, shipments to Canada are expected to delivery to the majority of provinces in time for the holiday if ordered by Friday, December 7th. Customers in far western provinces may require additional delivery time. Please consider priority or expedited if shipping to western provinces.
Yes, we are very excited to reduce your standard grounds shipping to only $1 during our busy shopping season.
For orders shipping standard methods, we use UPS Surepost which transfers to USPS for Saturday delivery. However, during our busy holiday months, we may choose to use the direct UPS ground service. When we do choose UPS ground, Saturday deliveries will not occur. Orders that are shipped priority or expedited are not delivered on Saturdays.
During the timeframe of late November through end of December, new warranty requests may take up to 6 weeks for processing.
If selecting gifting during check out, an ALEX AND ANI gift box will be sent for the majority of our collections. If non gifting, the majority of our collections will be in our ALEX AND ANI pouch.
ALEX AND ANI accepts most major credit cards including Visa, MasterCard, American Express, Discover, and PayPal.
Because orders are processed as quickly as possible, we cannot guarantee any changes to your order once it has been submitted. If you need to change or cancel your order, please call us as soon as possible at 1 (800) 725-7822 and we will make every attempt to honor your request.
Credit cards are charged at the time of shipment. PayPal and E-Gift Cards are charged at time of order placement.
All items are packaged in an ALEX AND ANI box or pouch with a meaning card.
Yes, we can ship your order to the USA. Please note that USA taxation rules will apply.
Pricing on ALEXANDANI.com is in US dollars. Your credit card or PayPal account will be charged based on the conversion rate to CAD for the date your order is billed. Any refunds issued will be refunded based on the conversion rate to CAD for the date your order is refunded.
Yes, we can ship your order to Canada. Please note that Canada taxation rules will apply.
In Japan, please visit us at www.ALEXANDANI.jp and for Spain www.ALEXANDANI.es . If you are inquiring about other countries and where to purchase, please click here for a list ALEX AND ANI locations globally.
ALEX AND ANI reserves the right to limit the quantity of items purchased per person, per household or per order for any reason. These restrictions may apply to orders placed by the same account, the same credit card, and also to orders that use the same billing and/or shipping address. We will notify you should such limits be applied. ALEX AND ANI also reserves the right, in its sole and absolute discretion, to prohibit sales to dealers or resellers. Reselling is hereby defined as purchasing or intending to purchase any product(s) from ALEX AND ANI for the purpose of engaging in a commercial sale of that same product(s) with a third party.
PayPal stores and safeguards your card and bank details, enabling you to pay online without entering your sensitive financial information every time you shop. PayPal takes the payment from your card, PayPal Balance or PayPal Credit directly. Your payment details will not be shared with ALEX AND ANI.
If you are experiencing trouble checking out using PayPal as your payment method, please reach out to PayPal directly at 1‑888‑221‑1161 for assistance or ALEX AND ANI at email@example.com.
E-Gift Cards are electronic versions of Gift Cards that are emailed directly to the recipient and come in a variety of designs suited for your special occasion.
ALEX AND ANI E-Gift Cards can be purchased by clicking here.
Orders for E-Gift cards are delivered within 1 hour to the recipient’s inbox.
Orders for E-Gift cards combined with product orders will be delivered once the product order ships. Please note this may take up to 3 days.
We suggest you place your E-Gift card order separately if immediate delivery of your E-Gift card is required.
In the shopping cart, enter your E-Gift Card code into the "Redeem an E-Gift Card" field and click "Add Gift Card." You can add multiple E-Gift Cards to your order by following this process for each E-Gift Card number. Unused balances will remain on the E-Gift Card and will never expire.
At this time, E-Gift Cards can only be redeemed on alexandani.com.
Gift cards have cash value, as such we cannot replace or credit you for loss, stolen or misplaced gift cards.
At this time, gift cards that were purchased from an ALEX AND ANI store cannot be used online.
E-Gift Cards are non-refundable. If an item is returned that was purchased with an E-Gift Card, the funds will be returned as a website credit.
Website credits can be issued directly to a customer's online account in lieu of a refund when merchandise is returned to alexandani.com. To redeem a website credit, you must be logged in to your account. During checkout, your website credit will be available in the "Payment" section. You can view your website credit amount by clicking on "My Account" and then "Store Credit."
Gift Cards purchased at a physical ALEX AND ANI location cannot be redeemed online. If you are trying to redeem an E-Gift Card, please make sure that you are entering it in the "Redeem an E-Gift Card" field at checkout. If you continue having issues redeeming your E-Gift Card, please call Customer Service at 1 (800) 725-7822 for assistance.
At this time, we do not ship to APO/FPO addresses or college dorms. Shipments to Alaska, Hawaii, or Puerto Rico may exceed normal delivery time.
*Priority and Expedited orders placed before 2pm EST M - F will ship the same day. Priority and Expedited shipping is not offered to P.O. Box shipping addresses. Any order placed after 2pm or over the weekend will process the next business day.
At this time we are unable to ship to P.O. Boxes or the Province of Quebec.
*Priority and Expedited orders placed before 2pm EST M - F will ship the same day. Any order placed after 2pm or over the weekend will process the next business day.
Orders are processed as quickly as possible, and for this reason, we cannot guarantee any changes or cancellations to your order once it has been submitted. If you need to change or cancel your order, please call us as soon as possible at 1 (800) 725-7822 and we will make every attempt to honor your request.
ALEX AND ANI does not offer Saturday delivery at this time.
You will receive a shipping confirmation email once your order is ready to ship. Once you have received this email please allow 24-48 hours for your tracking number to update with UPS.
Your package may at any point be transferred from UPS to USPS for final delivery. If this occurs your USPS tracking number can be found at the bottom of the UPS tracking website under “additional information.” At this point your package can be tracked via USPS.com using their 26 digit tracking number.
Please keep in mind delivery dates may change due to inclement weather conditions or holidays.
New Year’s Day
Martin Luther King Jr. Day
We want you to be completely happy with your purchase. If for any reason you are not satisfied please return the item(s) to us within 30 days of the purchase or order delivery date. The returned item must be unworn with the UPC tag attached or appropriate UPC packaging. Website orders cannot be refunded in ALEX AND ANI flagship stores; they may however, be exchanged in ALEX AND ANI flagship stores for merchandise or in-store credit. Please note that Clearance Sale items are not eligible for return.
Please contact our ALEX AND ANI Customer Service team at 1-800-725-7822 for shipments made to Canada.
To return your order, Please also fill out the form contained on the back of the packing slip listing all details requested to expedite processing of your refund.
If you can not find your original return label a new one can be printed out by logging into your account and selecting RETURN from the specific order you would like to return. If you do not have an alexandani.com account you can to print out a new return label.
If the item is returned within 30 days, but without the UPC tag attached or appropriate packaging a website credit will be issued.
Website orders cannot be refunded in ALEX AND ANI flagship stores; they may however, be exchanged in ALEX AND ANI flagship stores for merchandise or in-store credit with the exception of Disney items. Disney items purchased on ALEX AND ANI.com cannot be exchanged in ALEX AND ANI Flagship stores. Disney returns are authorized for these items with proof of purchase on ALEX AND ANI.com only.
If your purchase was made at an ALEX AND ANI authorized Retailer, you will need to return your item to point of purchase.
All refunds will be credited for the original amount paid, less shipping fees, discounts, except in the case of an incorrect shipment.
If returning an order that included a free gift, be sure to include this item with your return or your refund will be adjusted to reflect the retail price of the gift.
ALEX AND ANI.com does not offer exchanges.
Gifts purchased online or in an ALEX AND ANI flagship store may be returned for a website store credit. If you are returning a gift, please be sure to indicate that a website credit is required and provide your email address. Failure to do so will result in the gift giver receiving a refund to their credit card.
All clearance items are final sale, and all discounted items purchased at any ALEX AND ANI Outlet location are final sale.
Once your return has been processed, you will receive a confirmation email; please note that it may take an additional 7-10 business days from the date you receive this email for the funds to be available in your account and it may take an additional billing cycle to see the funds on your billing statement.
Please be sure to keep the tracking number that is provided on your prepaid return label for tracking purposes.
If you choose to return and not utilize the ALEX AND ANI shipping label, we are not responsible for lost or returned packages. We recommend that you insure and track your package for the full value of the contents.
If your jewelry requires cleaning, use a mild soap, water and a soft cloth. Rinse with clean water and pat dry. Never use jewelry cleaner on RAFAELIAN Finishes and Shiny Finishes. Jewelry cleaners are too harsh and may contain abrasives. For best results, use the ALEX AND ANI polishing cloth regularly.
ALEX AND ANI jewelry is hand made in Rhode Island from recycled materials making every piece 100% unique and full of (+) Energy. Even though individual items may vary slightly, they still have a few things in common.
How can you spot a counterfeit? For our original expandable bangle line, look for the signature style of the ALEX AND ANI one-piece, circular bangle with its overlapping ends connected by a stylistic twist. In addition, every ALEX AND ANI bangle is clearly identified with a tag displaying the ALEX AND ANI trademark logo.
Our Expandable Wire Bangles are adjustable down to two inches in diameter and expand to about three and a half inches in diameter. The average circumference (when they are delivered) is about seven and a half inches. Therefore, our Bangles are adjustable to fit almost any wrist.
ALEX AND ANI jewelry is not intended for children under the age of twelve.
At this time, we do not offer the option to add multiple charms to our Bangles as our Bangles look best when stacked.
At this time, we do not offer the option to design your own charm. If you’d like assistance in picking out a gift, please contact Customer Service by phone at 1 (800) 725-7822 or by emailing firstname.lastname@example.org
Our RAFAELIAN SILVER Finish and RAFAELIAN GOLD Finish are our most popular finishes. They are a rich, eco-conscious matte Silver and Gold finish plated on a brass base. They have an antique look from the oxidation process and are coated with anti-tarnish to protect the piece and hold its finish. Alternatively, Shiny Silver Finish and Yellow Gold Finish (also eco-conscious finishes) are a polished Silver and Gold plated on a brass base. They are also coated with anti-tarnish to protect the piece and hold its finish. Not all bangles are available in every finish.
The product photos shown on this site are for representative purposes only. Natural stones are products of nature; variations in color, shade, pattern, texture and veining are inherent in such natural materials. These differences and variations in stone should be considered part of the beauty of natural stone instead of flaws. Customer should be aware that the actual stone delivered may vary slightly from the sample or picture(s) shown.
LUCID DREAMING KIT BY KOZMIC RYDER
This tea uses fair trade organic ingredients including Mugwort, Cinnamon, Fairtrade Chamomile & Peppermint, Hibiscus, Damiana, Rose Petals, Licorice Root, and Lavender.
The oils are certified organic, and cruelty-free and are crafted with Frankincense, Lavender Spike, Patchouli, Rosemary, Peppermint and Clary Sage.
Our sustainable wax is plant based, food grade. Our wicks are lead free and cotton and will burn for 90+ hours. The glass is recycled and stands 8” tall and is decked out with symbol infused artwork.
Extensive work goes into finding our items from the highest integrity. We partner with small brands and businesses that match out ideas. The products are sustainable, ethical and organic.
Customer agrees that use of the service is entirely at customer's own risk. Services are provided as is, without warranty of any kind, either express or implied, including without limitation any warranty for information, services or uninterrupted access, or products provided through or in connection with the service, including without limitation the software licensed to the customer and the results obtained through the service. Specifically, we disclaim any and all warranties, including without limitation: 1) any warranties concerning the availability, accuracy or content of information, products or services, and 2) any warranties or title or warranties of merchantability or fitness for a particular purpose.
This disclaimer of liability applies to any damages or injury caused by any failure of performance, error, omission, interruption, deletion, defect, delay of operation or transmission, computer virus, communication line failure, theft or destruction or unauthorized access to, alteration of, or use of record, whether for breach of contract, tortious behavior, negligence, or under any other cause of action. Customer specifically acknowledges the service is not liable for the defamatory, offensive or illegal conduct of other customers or third parties and that the risk of injury from the foregoing rests entirely with customers.
Neither the service nor any of its agents, affiliates or content providers shall be liable for any direct, indirect, incidental, special or consequential damages arising out of use of the service or inability to gain access to or use the service or out of any breach of any warranty. Customer hereby acknowledges that the provisions of this section shall apply to all content on the service.
KOZMIC RYDER kits are not intended for children under the age of twelve.
Home and Leather Goods
Please visit our Product Care page by clicking here for full details on caring for your LIGHT AND IGNITE Candle.
All leather is sourced from American farms.
The material inside the leather products is micro-suede. Mild soap and water can be used to clean any spills inside.
Our leather tanning process is extensive. The leather is kept in drums to fully absorb the color. It is meticulously treated so that the texture is luxuriously soft. The natural oils used serve as a protectant. We recommend not using any leather spray on our products, as it may change the look of the leather. Our vintage-inspired, distressed leather was designed purposefully to look better over time.
Use a mild soap and damp cloth to clean the leather. We suggest avoiding leather conditioner, as wear and tear is to be expected and will add character to these pieces. If you choose to protect your leather, test a small amount on an inconspicuous area of the product first. The protectant may cause the leather to darken in color. Avoid all oil-based protectants. Please visit our Product Care page by clicking here for full details on caring for your Leather Goods.
Each leather product will come with an ALEX AND ANI dust bag that is the ideal storage space.
Each piece has been through an extensive process that ingrains the color into the leather. If the leather gets wet, we recommend the wearer avoid contact with light colored clothing.
Jewelry Limited Warranty
1. Your jewelry was created with the utmost love and care. ALEX AND ANI offers a one (1)-year limited warranty from the date of purchase for any manufacturing and material defects for ALEX AND ANI products purchased in store and online from ALEX AND ANI or authorized ALEX AND ANI retailers (“Authorized Retailer”) only. Accidental damage, tarnishing and ordinary wear and tear are not included in this warranty. Any modifications, attempted repair or failure to follow ALEX AND ANI care instructions after purchase will void this warranty.
2. Products purchased from a clearance sale carry a limited sixty (60)-day warranty.
3. To be eligible for either the limited one-year or 60-day warranty, the customer must have a valid proof of purchase (described below) and follow one of two options: (i) IN PERSON: present the proof of purchase and jewelry in-person to any ALEX AND ANI store or Authorized Retailer; or (ii) ONLINE: take a picture of both the front and back of the jewelry and the proof of purchase and email the Customer Experience Team at the e-mail address below. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
4. A valid proof of purchase includes: a purchase receipt, delivery receipt, or gift receipt from ALEX AND ANI or an Authorized Retailer only.
5. Upon approval of your warranty claim, ALEX AND ANI will replace your jewelry with the same item if available. If the item is unavailable, in-store customers will receive a gift card for the value paid. Online customers will receive an e-gift card. If the proof of purchase does not reflect value paid, the customer will receive a gift card valued at the last advertised price of the warrantied product.
6. You may initiate a claim under this warranty by contacting our Customer Experience Team at 1-800-725-7822 or at customerservice@ALEXANDANI.com or by visiting one of our ALEX AND ANI or Authorized Retailer stores.
7. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
THIS LIMITED WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, WHETHER ORAL, WRITTEN, EXPRESS OR IMPLIED, TO THE EXTENT PERMITTED BY LAW. ALEX AND ANI DISCLAIMS ANY OTHER STATUTORY OR IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTY OF MECHANTABILITY, IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE, AND ANY WARRANTY AGAINST HIDDEN OR LATENT DEFECTS. IF WARRANTY CANNOT BE DISCLAIMED UNDER LAW, DURATION OF ANY IMPLIED WARRANTY WILL BE THE SAME LENGTH AS THIS WRITTEN WARRANTY. ALEX AND ANI IS NOT RESPONSIBLE FOR DIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR ANY OTHER DAMAGES AS A RESULT OF ANY BREACH OF WARRANTY, CONDITION, OR OTHER LEGAL THEORY. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
Please note all virtual gift cards are for online use only, and are not available to use in any corporately owned retail location.
You must provide a valid e-mail address with your return if you would like to receive a virtual gift card.
Please note this e-gift card is for online use only. When placing an order on line using your E-gift card, please make sure that you are entering the e-gift card number in the, “Redeem an E-gift Card” box and not the “Promo Code box”.
We recommend the most efficient way to do this is by cutting and pasting the E-gift code number directly into that E-gift card box. Please make sure there are no trailing spaces either before or after the code. If you still have not received an email with your e-gift card code after checking your spam folder, please feel free to contact Customer Service at 1-800-725-7822, so we may assist you further.
All warranty related returns must be authorized before being sent back for consideration. ALEX AND ANI will not be responsible for lost or returned packages. Returns received without ALEX AND ANI authorization will be subject to return to the sender.
ALEX AND ANI accepts most major credit cards including Visa, MasterCard and American Express. We also accept PayPal.
Orders are processes as quickly as possible, and for this reason, we may not be able to change your order once it has been submitted. If you need to cancel or modify your order, please select the 'contact' us link at the top of the homepage and submit your request to change your order. Submission of a request does not guarantee the request can be accommodated.
Credit cards are charged when shipped from the I-parcel (UPS) facility. PayPal orders are charged at the time of order placement.
Every item that leaves our facility is packaged in either a keepsake ALEX AND ANI pouch, box, or plastic pod (for select earrings, chain station charms, and rings).
**Please be advised that the packaging may be dependent on what is currently available or holiday time frames**
If you are having trouble placing your online order, please visit the ‘contact us’ link and submit your request. Please note email response will take up to 24-48 business hours.
Most credit cards are declined because the billing address entered does not match the address the bank has on file. Please be sure to double check the address, and if that does not work, please select the ‘contact us’ link at the top of the home page.
If you are having trouble finding the item you are looking for, please select the ‘contact us’ link on the top of the home page and submit your request. Please allow for up to 24-48 business hours to receive a response.
After placing your order, you will receive an order confirmation via email. If you do not receive this email and are unsure if your order went through, please select the ‘contact us’ link on the top of the homepage and submit details. Please allow for up to 24-48 business hours for a response.
**Please be sure to check your spam folder if you did not receive your confirmation email, before reaching out via the ‘contact us’ link.**
At this time, we are unable to accommodate orders that contain a billing address that is different from the shipping address, with the exception of Canada.
At this time, gift cards that were purchased from an ALEX AND ANI retail store cannot be used online.
We have partnered with UPS i-parcel for international order processing, subject to the terms and conditions available here.You may select one of two shipping methods at checkout:
Standard 7 to 10 business days (delivery time may vary)
Expedited 4 to 6 business days
*Please be advised international shipments are subject to clearance procedures, which can cause delays beyond original delivery estimates. Every attempt will be made to minimize the potential impact of customs delays.*
Orders are processed as quickly as possible, and for this reason, we may not be able to change your order once it has been submitted. If you need to cancel or modify your order, please select the ‘contact us’ link at the top of the home page and submit your request to change your order. Submission of a request does not guarantee the request can be accommodated.
You will receive a shipping confirmation email once your order is ready to ship. Once you have received this email please allow 24-48 hours for your tracking number to update with UPS. You may track the status of your shipment by selecting the 'tracking' link on the homepage or via this tracking page: https://www.i-parcel.com/.
Orders will not be processed on the following USA holidays:
New Year's Day
Except as set out in the following paragraph, purchases made on www.ALEXANDANI.com, shipping to international destinations, may be returned within 14 days of receipt for any reason. In the event you are not completely satisfied with your purchase, you may notify ALEX AND ANI, via the “Contact Us” option at www.ALEXANDANI.com, and the ALEX AND ANI customer service team will provide you with instructions regarding the processing of your return.
Any items returned must be unworn with the UPC tag attached or appropriate UPC packaging included, accompanied by a copy of your original proof of purchase (i.e. online purchase receipt/confirmation or order/ship confirmation).
Upon receiving instructions and authorization from ALEX AND ANI for a return, you will be responsible for the return receipt and tracking information. ALEX AND ANI will be unable to process a refund without proof of delivery which you must provide, as instructed.
Upon receipt of the return shipment, ALEX AND ANI requires up to 14 business days for the final refund to be issued. All on-line refunds will be for the original amount paid for the product.
International Warranty Policy
Only products purchased on www.ALEXANDANI.com and shipped to an international destination, and which are faulty and therefore eligible for replacement are covered under the ALEX AND ANI warranty policy for one (1) year from the date of purchase. Proof that the original purchase was made on-line at www.alexandani.com is required. Failure to provide on-line proof of purchase will result in denial of a warranty claim.
ALEX AND ANI products are created with the utmost love and care. Before submitting a warranty request, please review the cleaning and care instructions here. You will be required to confirm that you have followed these guidelines before submitting your request. You are encouraged to use the ALEX AND ANI polishing cloth to effectively clean your ALEX AND ANI jewelry. The polishing cloth may be purchased here.
If you cannot return the item to an ALEX AND ANI - owned retail store, you may submit your warranty request to ALEX AND ANI via the ‘contact us’ option at www.ALEXANDANI.com. The following information must be included with your warranty request in order for ALEX AND ANI to process:
• Copy of your receipt(proof of purchase) from www.ALEXANDANI.COM. Claims cannot be processed without the online proof of purchase
• Your Full Name (individual submitting the request must be original purchaser of the item)
• Shipping Address
• Telephone Number
• Item Name and SKU detail (if available)
• Brief description of the fault with your item
• Photo(s) of the faulty item. The photo(s) must include the FRONT and the BACK of the faulty item(s) and must be attached to your email request.
Failure to provide all of the information above will result in a delay processing your request.
Following the receipt of the required information detailed above, you will receive an acknowledgment of your warranty claim and, within 6 weeks, a determination of the status of your claim, and any further steps that need to be taken.
For all warranty requests for purchases made outside of UK and Europe (and not in our corporately owned UK stores or via www.ALEXANDANI.com), please visit the ALEX AND ANI Location Finder at http://www.alexandani.com/locations, to identify Retailers which may assist you with your warranty details.
Warranty claims can only be submitted by the original purchaser of the product. Items received as gifts are not eligible for a warranty return.
Submission of a warranty request does not guarantee a replacement product will be offered.
Refunds will not be provided in the event that the customer either knew an item was faulty when it was purchased (whether because they were advised of this or otherwise) or damaged an item after purchase.
Upon approval of your request, ALEX AND ANI will replace your item with the same product if available. If the same product is not available, a replacement product similar in style and value will be provided. Request for a warranty resolution (not returned in store) may take up to 6 weeks to process.
If your purchase was made at an ALEX AND ANI authorized retailer, you must return the item to the point of purchase. Policies may vary depending upon the point of purchase.
This warranty does not cover damage to ALEX AND ANI products caused by accident, misuse and abuse, modification, attempted repair, negligence after purchase, ordinary wear and tear, and/or failure to follow the product’s care instructions.Do not expose your ALEX AND ANI products to harsh chemicals or environments, as they can alter the appearance of the product. These include, but are not limited to, liquid silver polish, pools, hot tubs, and spas. Please refer to the cleaning and care instructions for additional information on caring for and protecting your ALEX AND ANI product.
ALEX AND ANI is not responsible for lost or stolen merchandise.