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Terms & Conditions

Once an order is submitted it begins processing as quickly as possible. Therefore, orders cannot be changed or cancelled once they are submitted. However, please keep in mind that orders may take up to 10 business days to process before they are shipped.

If you are not completely satisfied with your purchase, it may be exchanged for a website credit within 60 days of the date of purchase. No refunds will be allowed. The item must be unworn, in the original packaging with UPC label attached and accompanied by the original sales receipt. No returns will be accepted after 60 days or without the UPC label attached. Items purchased online must be returned to our factory and cannot be returned to an Alex and Ani store.

Shipping and handling on all returned items is non-refundable. All sales are final after 60 days. Alex and Ani ships all packages exclusively via UPS (United Parcel Service) only. UPS is unable to ship to a PO box.

As part of our service, we agree to provide you with information and other services that we may decide to offer, subject to the terms of this agreement. Upon notice published through the service, we may modify this agreement at any time. You agree and continue to agree to use our services in a manner consistent with all applicable laws and regulations and in accordance with the terms and conditions set out in the policies and guidelines outlined below. Please note that you will be referred to as the customer in this agreement.

By using the service, you agree that you will not attempt to undermine the integrity of this website.

Customer agrees that use of the service is entirely at customer's own risk. Services are provided as is, without warranty of any kind, either express or implied, including without limitation any warranty for information, services or uninterrupted access, or products provided through or in connection with the service, including without limitation the software licensed to the customer and the results obtained through the service. Specifically, we disclaim any and all warranties, including without limitation: 1) any warranties concerning the availability, accuracy or content of information, products or services, and 2) any warranties or title or warranties of merchantability or fitness for a particular purpose.

This disclaimer of liability applies to any damages or injury caused by any failure of performance, error, omission, interruption, deletion, defect, delay of operation or transmission, computer virus, communication line failure, theft or destruction or unauthorized access to, alteration of, or use of record, whether for breach of contract, tortious behavior, negligence, or under any other cause of action. Customer specifically acknowledges the service is not liable for the defamatory, offensive or illegal conduct of other customers or third parties and that the risk of injury from the foregoing rests entirely with customers.

Neither the service nor any of its agents, affiliates or content providers shall be liable for any direct, indirect, incidental, special or consequential damages arising out of use of the service or inability to gain access to or use the service or out of any breach of any warranty. Customer hereby acknowledges that the provisions of this section shall apply to all content on the service.

Alex and Ani jewelry is not intended for children under the age of twelve.

The following elements of this web site are the property of Alex and Ani and our suppliers and are protected by United States and international copyright laws:

All text, graphics, logos, button icons, images, audio clips, digital downloads, and data compilations -- both individually and as they are compiled on the site.

The trademarks or trade dress of Alex and Ani and our affiliates may not be used without our written permission. Trademarks or trade dress include the Alex and Ani name and logo, and other graphics, logos, page headers, button icons, scripts, and service names of Alex and Ani products, services, and programs, and those of our affiliates.

All other trademarks that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by us or our affiliates.

You have permission to electronically copy and print hard copies of pages from this Website solely for personal, non-commercial purposes related to placing an order or shopping with alexandani.com. Unless we give you written permission in advance, any other use of this web site, its content and its information, including linking or framing to this web site, are strictly prohibited.

UNSOLICITED IDEAS SUBMISSION POLICY

Alex and Ani appreciates your positive energy and enthusiasm for our brand.  However, our company policy does not allow us to accept or consider any unsolicited ideas, suggestions, proposals, comments or materials ("Submissions").  The purpose of this policy is to avoid any potential misunderstandings when Alex and Ani's products, services, advertising or branding might appear to be similar or identical to ideas submitted to Alex and Ani.

Terms of Idea Submissions

If, despite our policy, you still choose to submit your ideas to Alex and Ani, then regardless of what your letter or submission states, the following terms shall apply to your Submissions:

  1. Alex and Ani will consider the Submissions to be non-confidential and non-proprietary;
  2. Your submissions and their contents will become the property of Alex and Ani, without the possibility of compensation to you;
  3. Alex and Ani shall have no obligations regarding the Submissions, including but not limited to, any obligation to review, return any materials or acknowledge receipt of any Submissions.
  4. Alex and Ani may use, modify, redistribute, or disclose the Submissions, in whole or in part, for any purpose and in any way, without the possibility of any compensation to you or any third party.

Feedback

Alex and Ani is always pleased to receive feedback about any of its current products, services, advertising or branding.  Please only provide specific feedback on current products, services, advertising or branding, and do not include ideas that our policy will not permit us to accept or consider.

Any feedback you provide is deemed to be non-confidential and non-proprietary. Alex and Ani shall be free to use such information on an unrestricted basis, without any compensation to you or any third party.

Alex and Ani

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