Shipping and Returns

Ordering and Shipping Confirmation emails:

After you place your order, you will receive two emails from alexandani.com. The first email is a receipt/confirmation which will arrive within minutes of submitting your order. You will also receive a shipping confirmation email via UPS.com once your order is on its way.

When will my order arrive?

Given the handmade nature of the product, order processing time is between 2-5 business days. ALEX AND ANI ships all packages via UPS out of Rhode Island.

Once an order is shipped, it can take 1-5 business days to arrive (depending on where in the country you are located).

At this time, alexandani.com cannot ship internationally.

What is the shipping cost?

Shipping costs are calculated based on the shipping address but typically range from $5 - $10 for standard ground delivery.

Orders over $100 ship for free.

How do you ship?

ALEX AND ANI ships via UPS.

Do you offer expedited shipping?

In addition to UPS ground shipping, we do offer UPS 2nd Day and Next Day delivery. All expedited orders placed before 2 PM EST Monday - Friday will ship on the same day. Free shipping over $100 applies to ground shipping only.

Do you ship to PO boxes?

ALEX AND ANI cannot ship to PO boxes at this time.

Do you ship to college dorms?

ALEX AND ANI cannot ship to college dorms at this time.

Do you offer Saturday delivery?

ALEX AND ANI does not offer Saturday delivery at this time.

Do you ship outside of the United States?

We appreciate your patience while we work on launching International shipping.

What is your return policy for purchases made on ALEXANDANI.com?

If you are not completely satisfied with the energy of your purchase, it may be returned within 30 days of the order delivery date. The returned item must be unworn and accompanied by the attached UPC label and the original packing slip that was included with your shipment. If the item is returned without the UPC label, a website merchandise credit will be issued. Returns must be shipped back with a Merchandise Return Label. Please click here to receive a Merchandise Return Label.

All refunds will be credited for the original amount paid, less shipping fees, except in the case of a defective item or incorrect shipment. Website orders cannot be refunded in ALEX AND ANI retail stores; they may however, be exchanged in ALEX AND ANI retail stores for merchandise or in-store credit.

If your purchase was made at a non-ALEX AND ANI location, you will need to return your item to the point of purchase as it is covered under their policy.

For leather goods, the one-year warranty covers manufacturing defects including zipper breaks and loosened stitches.

For additional information, please contact Customer Service at 1 (800) 725-7822.

How long does it take to process returns?

Once your return has been processed, you will receive a confirmation email; please note that it may take 7-10 business days from the date you receive this email for the funds to be available in your account and it may take an additional billing cycle to see the funds on your billing statement.

How can I have my jewelry repaired?

If your jewelry was purchased at an ALEX AND ANI store or through our ALEX AND ANI website and is in need of repair due to a manufacturer defect, ALEX AND ANI will exchange it with the same product when available. If the same product is not available a merchandise credit will be issued. Your purchase is covered up to one year from the date of purchase. If your purchase was made at a non-ALEX AND ANI location, you will need to return your item to the point of purchase as it is covered under their policy.

If you are returning a damaged DISNEY® piece, we are unable to replace it at this time. You will be issued an online merchandise credit. All repairs can take between 4-6 weeks to process. Please keep in mind that at this time we can only ship within the United States. All repairs must be shipped back with a Merchandise Return Label. Please visit our Shipping and Returns page by clicking here to receive a Merchandise Return Label. Please click here to receive a Merchandise Return Label.

Can I change the address on my order?

Orders are processed as quickly as possible, and for this reason, we cannot guarantee any changes or cancellations to your order once it has been submitted. If you need to change or cancel your order, please call us as soon as possible at 1 (800) 725-7822 and we will make every attempt to honor your request.

Do you ship to military bases?

At this time, we are unable to ship to military addresses.

What should I do if my package was returned to sender?

If your package was returned back to our facility, a refund will be issued. Once the refund has been processed, you will receive confirmation via email. For further assistance, please contact Customer Service at 1 (800) 725-7822.