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International Shipping Update

FAQ's

Ordering

How can I pay for my online order?

Alex and Ani accepts most major credits cards including Visa, MasterCard, American Express and Discover.

I just submitted an order; can I change it?

Orders are processed as quickly as possible, and for this reason, we cannot guarantee any changes to your order once it has been submitted. If you need to change or cancel your order, please call us as soon as possible at 1 (800) 725-7822 and we will make every attempt to honor your request.

When will my credit card be charged?

Credit cards are charged at time of check out. Please keep in mind that order processing time may be up to 10 business days before the order is shipped.

Do you offer gift packaging?

Every order that leaves our facility is packaged in a keepsake Alex and Ani pouch or box with meaning card and care instructions.

E-Gift Cards and Website Credit

What is an Alex and Ani E-Gift Card?

E-Gift Cards are electronic versions of Gift Cards that are emailed directly to the recipient and come in a variety of designs suited for your special occasion.

How can I purchase an Alex and Ani E-gift Card?

Alex and Ani E-Gift Cards can be purchased by clicking here.

When will the recipient receive their E-Gift Card?

E-Gift Cards are delivered instantly to the recipient's inbox.

How can I redeem my E-Gift Card?

In the shopping cart, enter your E-Gift Card code into the "Redeem an E-Gift Card" field and click "Add Gift Card." You can add multiple E-Gift Cards to your order by following this process for each E-Gift Card number. Unused balances will remain on the E-Gift Card and will never expire.

Can my E-Gift Card be redeemed in an Alex and Ani stores?

At this time, E-Gift Cards can only be redeemed on alexandani.com.

Can a gift card purchased from an Alex and Ani store be redeemed online?

At this time, gift cards that were purchased from and Alex and Ani store cannot be used online.

Can E-Gift Cards be returned?

E-Gift Cards are non-refundable. If an item is returned that was purchased with an E-Gift Card, the funds will be returned as a website credit.

What is website credit and how do I use it?

Website credits can be issued directly to a customer's online account in lieu of a refund when merchandise is returned to alexandani.com. To redeem a website credit, you must be logged in to your account. During checkout, your website credit will be available in the "Payment" section. You can view your website credit amount by clicking on "My Account" and then "Store Credit."

Shipping and Returns

Ordering and Shipping Confirmation emails:

After you place your order, you will receive two emails from alexandani.com. The first email is a receipt/confirmation which will arrive within minutes of submitting your order. You will also receive a shipping confirmation email via UPS.com once your order is on its way.

How do you ship?

Alex and Ani ships via UPS and offers the following options:

  • Ground: Standard Option
  • 2nd Day: Expedited Option
  • Next Day: Fastest Option
  • Estimated arrival dates are available during checkout and are based on our current processing time plus days in transit. All expedited orders placed before 2pm EST Monday - Friday will ship on the same day. Free shipping over $100 applies to ground shipping only.

    When will my order arrive?

    Orders processing time is between 2-10 business days given the handmade nature of the product.

    Once an order is shipped, it can take 1-5 business days to arrive (depending on where in the country you are located and the shipping method selected).

    At this time, alexandani.com cannot ship internationally.

    What is the shipping cost?

    Shipping costs are calculated based on the shipping address.

    Orders over $100 will automatically receive free ground shipping.

    Do you offer expedited shipping?

    In addition to UPS ground shipping, we do offer UPS 2nd Day and Next Day delivery. All expedited orders placed before 2pm EST Monday - Friday will ship on the same day. Free shipping over $100 applies to ground shipping only.

    Do you ship to PO boxes?

    Alex and Ani cannot ship to PO boxes at this time.

    Do you ship to college dorms?

    Alex and Ani cannot ship to college dorms at this time.

    What if I provided the wrong shipping address?

    Orders are processed as quickly as possible, and for this reason, we cannot guarantee any changes to your order once it has been submitted. If you need to change or cancel your order, please call us as soon as possible at 1 (800) 725-7822 and we will make every attempt to honor your request.

    Do you offer Saturday delivery?

    Alex and Ani does not offer Saturday delivery at this time.

    Do you ship outside of the United States?

    At this time, we do not ship internationally. To learn more about our international retail locations, please click here.

    What is your return policy?

    If you are not completely satisfied with the energy of your purchase, it may be returned within 30 days of the order delivery date. The returned item must be unworn and accompanied by the attached UPC label. If the item is returned without the UPC label, a website merchandise credit will be issued. Returns must be shipped back with a Merchandise Return Label. Please click here to fill out the necessary information to receive a Merchandise Return Label.

    All refunds will be credited for the original amount paid, less shipping fees, except in the case of a defective item or incorrect shipment. Website orders cannot be refunded in Alex and Ani retail stores; they may however, be exchanged in Alex and Ani retail stores for merchandise or in-store credit.

    For additional information, please contact Customer Service at 1 (800) 725-7822.

    How long does it take to process returns?

    Returns are processed within 24-48 hours after returning to our facility. Once your return has been processed, you will receive a confirmation email; please note that it may take 7-10 business days from the date you receive this email for the funds to be available in your account and it may take an additional billing cycle to see the funds on your billing statement.

    Can I bring my repairs into one of your retail locations?

    All repairs must be brought back to the point of purchase with original sales receipt. If you have any further questions about a repair, please contact Customer Service by phone at 1 (800) 725-7822 or by emailing customerservice@alexandani.com

    Product Care and Information

    How can I clean my jewelry?

    If your jewelry requires cleaning, use a mild soap, water and a soft cloth. Rinse with clean water and pat dry. Never use jewelry cleaner on Trend pieces. Jewelry cleaners are too harsh and may contain abrasives. We recommend using a polishing cloth for Precious pieces.

    How can I tell if my Alex and Ani is authentic?

    Alex and Ani jewelry is hand made in Rhode Island from recycled materials making every piece 100% unique and full of (+) Energy. Even though individual items may vary slightly, they still have a few things in common.

    How can you spot a counterfeit? For our original expandable bangle line, look for the signature style of ALEX AND ANI's one-piece, circular bangle with its overlapping ends connected by a stylistic twist. In addition, every Alex and Ani bangle is clearly identified with a tag displaying the ALEX AND ANI® trademark logo.

    How can I care for my Light and Ignite™ Candle?

    To visit our Product Care page for full details on caring for your Light and Ignite™ Candle, please click here.

    Does your jewelry contain nickel?

    Rafaelian Gold Finish and Rafaelian Silver Finish are nickel-free. Shiny Silver Finish and Yellow Gold Finish may contain nickel.

    How do I size my expandable bangles?

    Our Expandable Wire Bangles are adjustable down to two inches in diameter and expand to about three and a half inches in diameter. The average circumference (when they are delivered) is about seven and a half inches. Click here for more information on how to size your jewelry.

    Can I add multiple charms to one bangle?

    At this time, we do not offer the option to add multiple charms to our Bangles as our Bangles look best when stacked.

    Can I design my own charm? (Does Alex and Ani create custom bangles?)

    At this time, we do not offer the option to design your own charm. If you’d like assistance in picking out a gift, please contact Customer Service by phone at 1 (800) 725-7822 or by emailing customerservice@alexandani.com

    What is the difference between Rafaelian Gold Finish and Rafaelian Silver Finish?

    Our Rafaelian Silver Finish and Rafaelian Gold Finish are our most popular finishes. They are a rich, eco-friendly matte Silver and Gold finish plated on a brass base. They have an antique look from the oxidation process and are coated with anti-tarnish to protect the piece and hold its finish. Alternatively, Shiny Silver Finish and Yellow Gold Finish (also eco-friendly finishes) are a polished Silver and Gold plated on a brass base. They are also coated with anti-tarnish to protect the piece and hold its finish. Not all bangles are available in every finish.

    Retail, Wholesale and Company Information

    Where can I purchase Alex and Ani?

    To view a list of all Alex and Ani locations, or to find a reseller near you, please click here.

    I'm interested in selling Alex and Ani. Who can I contact?

    To be considered as a wholesaler, please fill out this form.

    Is Alex and Ani hiring?

    Alex and Ani is a company dedicated to creating products of unparalleled quality and beauty that promote consciousness and unity. We are looking for fashion forward, cutting edge individuals who are self motivated and driven who will join us in adorning the body, enlightening the mind and empowering the spirit.

    To learn more about our open positions, please click here.

    Does Alex and Ani Have an affiliate program?

    Alex and Ani is one of the fastest growing retail companies on the INC 500 list. Encouraged by this statistic, we are looking for enthusiastic, fashion-forward partners to join our affiliate program. To learn more about actively spreading the message of positive energy as a brand ambassador, please click here.

    Alex and Ani

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