Q: What can I do if my Alex and Ani jewelry needs to be repaired?
A. If within 60 days your jewelry is in need of repair, Alex and Ani will exchange it with the same product when available. If the same product is not available, an item of equal or greater value will be issued or a merchandise credit will be issued. Alex and Ani offers a “Best in the Industry” one year guarantee. After 60 days, if you are not satisfied with your item, you may replace the item for a $10 fee when the original sales receipt is presented. This excludes our precious collection. Please note that Russian Silver and Russian Gold will oxidize over time and this process is to be expected. After 60 days, repairs can be sent to:
Alex and Ani
ATTN: Repairs
115 Pettaconsett Ave.
Cranston, RI 02920
Please include a description of the problem, your name, address and phone number. $10 fee may be paid via check made out to Alex and Ani or credit card. For use of credit card, please include credit card number, expiration date and security code. THIS ADDRESS IS A FACTORY AND IS NOT OPEN TO THE PUBLIC - VISITORS WILL NOT BE ALLOWED TO RETURN ITEMS AT THIS ADDRESS. Items purchased at a retailer other than Alex and Ani must be returned to that retailer.
For wholesale repairs please call 800-725-7822.
Q: Can I bring my repairs into one of your retail locations?
A. Alex and Ani repairs may be returned to the point of purchase within 60 days with the original sales receipt. Items will not be accepted after 60 days or without original sales receipt and items purchased at a retailer other than Alex and Ani must be returned to that retailer.
Q: I’m not fully satisfied with my AlexandAni.com purchase. Can I return it for a refund?
A: If you are not completely satisfied with your purchase, it may be exchanged for a website credit within 60 days of the date of purchase. The item must be unworn, in the original packaging with UPC label attached and accompanied by the original sales receipt. No returns will be accepted after 60 days or without the UPC label attached. All Charity by Design items are final sale. Please return to:
Alex and Ani
ATTN: Returns
115 Pettaconsett Ave.
Cranston, RI 02920
Once the return is processed, a confirmation e-mail will be sent to the address provided with the return.
Q: I’m Interested in selling Alex and Ani. Who can I contact?
A: You are welcome to request a wholesale application by e-mailing us at wholesale@alexandani.com.
Q: Do you ship outside of the United States?
A: At this time, Alex and Ani cannot ship outside of the United States.
Q: How do you ship?
A: Alex and Ani ships via UPS.
Q: Do you ship to PO boxes?
A: Alex and Ani cannot ship to PO boxes.
Q: Do you offer Saturday delivery?
A: Alex and Ani does not offer Saturday delivery at this time.
Q: What should I do if my jewelry requires cleaning?
A: If your jewelry requires cleaning, use a mild soap, water and a soft cloth. Rinse with clean water and pat dry. Never use jewelry cleaner on Trend pieces. Jewelry cleaners are too harsh and may contain abrasives. We recommend using a polishing cloth for Precious pieces.
For further information on caring for your jewelry, please click here.
Q: Do your Bangles have nickel in them?
A: Both Russian Gold and Russian Silver are nickel-free. Shiny Silver and Yellow Gold may contain Nickel.
Q: How big are your bangles? I’m afraid they won’t fit my wrist.
A: Our patented Expandable Wire Bangles are adjustable down to two inches in diameter and expand to about three and a half inches in diameter. The average circumference (when they are delivered) is about seven and a half inches. Therefore, our Bangles are adjustable to fit almost any wrist.
Q: Can I add multiple charms to one bangle?
A: At this time, we do not offer the option to add multiple charms to our Bangles as our Bangles look best when stacked.
Q: What is the difference between Russian Silver/Russian Gold and Shiny Silver/Yellow Gold?
Our Russian Silver and Russian gold are our most popular finishes. They are a rich, eco-friendly matte Silver and Gold finish plated on a brass base. They have an antique look from the oxidation process and are coated with anti-tarnish to protect the piece and hold its finish. Alternatively, Shiny Silver and Yellow Gold (also eco-friendly finishes) are a polished Silver and Gold plated on a brass base. They are also coated with anti tarnish to protect the piece and hold its finish. Please keep in mind that not all Bangles are available in each finish. You can see which Bangles are available in which finish by going to the Bangle’s page and clicking the “Select Color/Material” dropdown menu.
(If you are interested in Precious Metals, please visit our Precious Metals category.)
Q: How can I be added to the Alex and Ani mailing list?
A: Please click here to receive monthly promotional items and event invitations via e-mail.
Q: Do you offer personalization?
A: Although we do not offer personalization, each Alex and Ani piece carries a special meaning ensuring that you are sure to find something to fit any occasion. If you would like assistance picking out a gift, please e-mail us at customerservice@alexandani.com .
Q: Where can I purchase Alex and Ani?
A: You can view our entire list of retailers by clicking here.
Q: Does Alex and Ani accept donation requests?
A: If you are interested in a donation, please forward your request and any information pertaining to the event, fundraiser, etc. to donations@alexandani.com.
Q: Is Alex and Ani hiring?
A: Please visit our Career section to learn more about career opportunities at Alex and Ani.
Q: I just submitted an order. Can I change it?
A. Please keep in mind that orders are processed as quickly as possible and, for this reason, cannot be changed once they are submitted.
Q: I just submitted an order. When will my credit card be charged?
A: Credit cards are charged at time of check out.
Q: Do you offer gift packaging?
A: Every item that leaves our facility is packaged in a signature Alex and Ani box with meaning card (if applicable.)
Q: How can I pay for my order?
A: Alex and Ani accepts most major credits cards including Visa, MasterCard, American Express and Discover.
Q: Can I pay by PayPal?
A: Alex and Ani does not accept PayPal at this time.
Please feel free to contact Alex and Ani by e-mail at customerservice@alexandani.com or phone at 401-467-3952 with any additional questions or concerns.
