Off the Wall
I have had such an unpleasant experience with Alex and Ani this year! I got the "XO" charm bangle for Valentine's Day from someone dear to me. The "XO" part fell out of the metal charm part the first day I wore it to work (I work at a desk, I don't move a whole lot there!). I called- they emailed me a list of things to send back including photos and I heard nothing for a week. I called back, the woman said they never received the email. I resent it and I still have yet to hear anything about crediting me or replacing the bracelet! I have several Alex and Ani bangles and I've always loved them- but this customer service has turned me off of them. I am highly disappointed with the lack of response I've gotten and very discouraged to ever buy another in case of the same situation ever happening.
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